Here - Health Promotion Agency

The Real Nappy Project at
the Women’s Environmental
Network
PO Box 30626
London E1 1TZ
(020) 7481 9004 (Mon–Fri
10am–6pm)
www.wen.org.uk
Nappy line 0845 850 0606
(24-hour helpline)
Second-hand nappy
exchange (020) 8690 8716
(Tue, Thu 11.30am–3pm)
Gives information on the availability
of modern shaped and fitted cloth
nappies. Runs the Nappy Exchange
Service, which provides a source of
second-hand real nappies.
RELATIONSHIPS
RELATE: National Marriage
Guidance
Herbert Gray College
Little Church Street
Rugby CV21 3AP
0845 456 1310
0845 130 4010 (helpline
Mon-Fri 9.30am-4pm)
www.relate.org.uk
In Northern Ireland:
3rd floor
3 Glengall Street
Belfast BT12 5AB
0870 242 6091
www.relateni.org
Confidential counselling on
relationship problems of any kind.
To find your local branch look
under RELATE or Marriage
Guidance in the phone book or
contact the above addresses.
RIGHTS AND
BENEFITS/ACCESS TO
SERVICES
Child Poverty Action Group
94 White Lion Street
London N1 9PF
(020) 7837 7979
www.cpag.org.uk
Campaigns on behalf of low-income
families. Provides advisers with
information and advice for parents
on benefits, housing, welfare rights,
etc.
Child Support Agency
PO Box 55
Brierley Hill
West Midlands DY5 1YL
(08457) 133 133 (enquiry
line)
08457 138924 (textphone)
(Both lines open Mon-Fri
8am-8pm, Sat 9am-5pm)
www.csa.gov.uk
In Northern Ireland:
08457 139 896
08457 139 704
(voice/minicom)
www.dsdni.gov.uk/csa
The Government agency that
assesses maintenance levels for
parents who no longer live with
their children. The agency will claim
maintenance on behalf of the parent
with care of the children, but if you
are on benefits the money claimed
will be deducted from your benefit.
Citizens Advice Bureaux
Myddleton House
115-123 Pentonville Road
London N1 9LZ
(020) 7833 2181 (call for the
telephone number of your
local office)
www.nacab.org.uk
For advice on all benefits, housing,
your rights generally, and many
other problems. To find your local
CAB look in the phone book or ask
at your local library.
150
Patient Advice and Liaison
Service (PALS)
Provide help and information about health
services and, if you have a complaint can
put you in touch with independent
complaints services. To find your local
PALS ring NHS Direct on 0845 4647 or
contact your local NHS Trust or PCT.
Commission for Racial Equality
St Dunstan’s House
201-211 Borough High Street
London SE1 1GZ
(020) 7939 0000
www.cre.gov.uk
Encourages good relations between
people from different racial and ethnic
backgrounds, the elimination of racial
discrimination and promotion of equal
opportunities.
Community Relations
Council (CRC) (NI)
Glendinning House
6 Murray Street
Belfast BT1 6DN
(028) 9022 7500
www.community-relations.org.uk
Provides advice and support
in Northern Ireland for those
working to develop a society free
from sectarianism.
Disability Alliance
Universal House
88-94 Wentworth Street
London E1 7SA
(020) 7247 8776 (voicetext)
www.disabilityalliance.org
Information and advice on benefits
for all people with disabilities.
Publishes the Disability Rights
Handbook – an annual guide to
rights, benefits and services for those
with disabilities and their families.
Equal Opportunities
Commission
Arndale House
Arndale Centre
Manchester M4 3EQ
0845 601 5901
www.eoc.org.uk
In Northern Ireland:
Equality Commission for
Northern Ireland
Equality House
7-9 Shaftesbury Square
Belfast BT2 7DP
(028) 9089 0890 (enquiry line)
(028) 9050 0600
(028) 9050 0589 (text phone)
www.equalityni.org
Information and advice on issues of
discrimination and equal
opportunities.
Family Welfare Association
501-505 Kingsland Road
London E8 4AU
(020) 7254 6251
www.fwa.org.uk
National charity providing free
social work services and support
for children and families. Provides
financial support for families in need
throughout the UK.
Health and Social Services
Councils
HSSCs exist to help users of the
NHS. They advise on where and how
to get the service you need, and can
help if you’ve got a complaint. For
your local HSSC, look in your phone
book under the name of your local
Health and Social Services Council.
Jobs & Benefits offices
For advice on all social security
benefits, pensions and National
Insurance, including maternity benefits
and Income Support and incomebased
Jobseeker’s Allowance,
telephone, write or call in to your
local Jobs & Benefits office. The
address will be in the phone book
under ‘Jobs & Benefits office’.Hours
are usually 9.30am-3.30pm. In busy
offices there may be a very long wait
if you call in.
Labour Relations Agency (NI)
2-8 Gordon Street
Belfast BT1 2LG
(028) 9032 1442
www.lra.org.uk
Advice on all employment rights in
Northern Ireland.
Social Services
A social worker at your local social
services office will give you
information on benefits, housing,
financial difficulties, employment,
relationship problems, childcare and
useful organisations. Look up social
services in the phone book under the
name of your local authority or, in
Northern Ireland, your local Health
and Social Services Board/Trust or ask
at your local library. Phone, write or
call in. There may also be a social
worker based at the hospital to whom
you could talk either during your
antenatal care or when you or your
baby are in hospital. Ask your midwife
or other hospital staff to put you in
contact.
SAFETY AND FIRST AID
Child Accident Prevention
Trust (CAPT)
4th Floor
Cloister Court
22-26 Farringdon La ne
London EC1R 3AJ
(020) 7608 3828
www.capt.org.uk
The Royal Society for the
Prevention of Accidents
(RoSPA)
Edgbaston Park
353 Bristol Road
Birmingham B5 7ST
(0121) 248 2000
www.rospa.com
In Northern Ireland:
Nella House
4 Dargan Wholesale Park
Belfast BT3 9JP
(028) 9050 1160
www.rospa.com
Advice on the prevention of
accidents of all kinds.
St John Ambulance
27 St John’s Lane
London EC1M 4BU
0870 0104950
www.sja.org.uk
In Northern Ireland:
Erne
Knockbracken Healthcare
Park
Saintfield Road
Belfast BT8 8RA
(028) 9079 9393
Runs local first aid courses. Look
for your nearest branch in the
phone book, or contact the above
addresses.
SMOKING
ASH
102 Clifton Street
London EC2A 4HW
(020) 7739 5902
www.ash.org.uk
Provides information for the public
and health professionals on the
dangers of smoking.
NHS Smoking Helpline
0800 169 0 169
Open daily 7am-11pm
NHS Pregnancy Smoking
Helpline 0800 169 9 169
(daily 12 noon-9pm)
NHS Asian Tobacco Helpline
0800 169 0 881 (Urdu)
0800 169 0 882 (Punjabi)
0800 169 0 883 (Hindi)
0800 169 0 884 (Gujarati)
0800 169 0 885 (Bengali)
www.gosmokefree.co.uk
Counsellors offer confidential help
and advice about every stage of
quitting.
Quit
Ground Floor
211 Old Street
London EC1V 9NR
0800 00 22 00 (Quitline)
www.quit.org.uk
Advice on stopping smoking and
details of local stop-smoking
support services.
Smokers Helpline (NI)
0800 85 85 85
A freephone service which provides
advice and support to smokers
about quitting. The helpline staff will
also be able to explain about
specialist services available locally.
Ulster Cancer Foundation
(NI)
40-44 Eglantine Avenue
Belfast BT9 6DX
(028) 9066 3281
0800 783 3339 (helpline)
www.ulstercancer.org
Carries out cancer research and
education programmes in Northern
Ireland. Also provides information
on the dangers of smoking, and
advice and support to smokers who
want to quit.
SUPPORT AND
INFORMATION
Home-Start UK
2 Salisbury Road
Leicester LE1 7QR
(0116) 233 9955
0800 068 6368 (infoline)
www.home-start.org.uk
In Northern Ireland:
133 Bloomfield Avenue
Belfast BT5 5AB
(028) 9046 0772
A voluntary home-visiting scheme.
Volunteers visit families with
children under five and offer
friendship, practical help, and
emotional support. Write for a list
of local schemes.
Institute for Complementary
Medicine
PO Box 194
London SE16 7QZ
(020) 7237 5165
www. i-c-m.org.uk
Charity providing information on
complementary medicine and
referrals to qualified practitioners
or helpful organisations.
Multi-Cultural Resource
Centre (MCRC) (NI)
9 Lower Crescent
Belfast BT7 1NR
(028) 9024 4639
www.mcrc-ni.org
Advocates and promotes human
rights and equity through
empowerment, collaboration and
support of black and ethnic minority
communities and individuals.
National Children’s Bureau
(NCB)
8 Wakley Street
London EC1V 7QE
(020) 7843 6000
(020) 7278 9512 (fax)
www.ncb.org.uk
In Northern Ireland:
3rd Floor
Albany House
73-75 Gt Victoria St
Belfast BT2 7AF
(028) 9080 1730
(028) 9032 8749 (fax)
NCB is a charitable organisation
that acts as an umbrella body for
organisations working with children
and young people.
NHS Direct
0845 46 47
www.nhsdirect.nhs.uk
24-hour nurse led helpline giving
health information and advice.
Northern Ireland
Commissioner for Children
and Young People
(NICCYS)(NI)
Millennium House
17-25 Gt Victoria Street
Belfast BT2 7BA
(028) 9031 1616
(028) 9031 4545 (fax)
www.niccy.org
Promoting and safeguarding the
rights and best interests of children
and young people.
Parentline Plus
520 Highgate Studios
53-57 Highgate Road
London NW5 1TL
0808 800 2222 (24 hour
helpline)
0800 783 6783 (textphone)
www.parentlineplus.org.uk
Free confidential helpline to anyone
parenting a child. Runs parenting
classes and has a range of leaflets
and publications.
Parents Advice Centre (NI)
Franklin House, Floor 4
12 Brunswick Street
Belfast BT2 7GE
Belfast (028) 9031 0891
0808 801 0722 (helpline
Mon-Fri 10am-4pm)
Londonderry (028) 7137
2006 (helpline Mon-Fri
10am-4pm)
Dungannon (028) 8775 3630
(Mon-Thur 10am-4pm
Fri 10am-1pm)
Ballymena (028) 2565 0102
(Mon-Fri 10am-1pm)
(An evening helpline is
available on any of the above
numbers Mon-Thur
7pm-9pm)
www.pachelp.org
Support, guidance and counselling
for parents with any family
difficulties.
Patients’ Association
PO Box 935
Harrow
Middlesex HA1 3YJ
(020) 8423 9111
0845 608 4455 (helpline)
www.parentsassociation.org.uk
Advice service for patients who
have problems relating to health and
health care.
Twins and Multiple Births
Association (TAMBA)
2 The Willows
Gardner Road
Guildford
Surrey GU1 4PG
0870 770 3305 (admin
Mon- Fri 9.30am-5pm)
0800 138 0509 (helpline
7 days 10am-1pm and
7pm-10pm)
www.tamba.org.uk
In Northern Ireland:
58 Howard Street
Belfast BT14 6PJ
(028) 9023 9050
Also helpline (see above)
Information and support for parents
of multiples. Network of local Twins
Clubs.
WellChild Helpline
16 Royal Crescent
Cheltenhan
Gloucestershire GL50 3DA
0808 801 0330 (freephone)
0778 147 2599 (text)
helpline@wellchild.org.uk
www.wellchild.org.uk/familie
s
Free confidential helpline offering
information and support on all
aspects of children’s health.