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quantitative data to qualitative judgments was also more<br />

pronounced. Moreover, in conflicts where persons protected<br />

one moment easily fall into danger the next, it is difficult to<br />

assess the protection they receive at any one time. Also of<br />

critical importance is the issue of whether protection activities<br />

suffered as a result of magnitude of material assistance.<br />

<strong>The</strong> U.N.’s protection work proved to be among the most<br />

controversial elements in its entire humanitarian <strong>op</strong>eration,<br />

largely because it embraced a new approach. Known as preventive<br />

protection, this entailed protecting pe<strong>op</strong>le who had<br />

not yet left their homes in an ef<strong>for</strong>t to prevent ethnic cleansing.<br />

This represented a radical departure <strong>for</strong> UNHCR, whose<br />

traditional mandate had involved working with refugees once<br />

they had left their countries of origin.<br />

Compared to assistance activities, the protection ef<strong>for</strong>t<br />

received fewer resources and represented only a small part of<br />

the overall humanitarian ef<strong>for</strong>t. At the end of 1993, UNHCR<br />

had about 25 officers with protection responsibilities in the<br />

<strong>for</strong>mer Yugoslavia. Some of these were full-time officers,<br />

others were field officers with some protection duties as well.<br />

<strong>The</strong>y were assisted in several locations by national staff.<br />

Principal duties included protecting asylum seekers, halting<br />

the expulsion of refugees, and monitoring the treatment of<br />

minorities.<br />

According to UNHCR’s Protection Report, its officers in<br />

Croatia succeeded in regularizing the status of about 100,000<br />

unofficial refugees or asylum seekers by providing papers,<br />

following up their cases with the Croatian government, and<br />

protesting when they did not receive refugee status and were<br />

threatened with refoulement (<strong>for</strong>cible repatriation). By their<br />

physical presence, protection officers also managed to st<strong>op</strong><br />

expulsions of refugees at seaports, bus terminals, and police<br />

stations, and to secure readmission to Croatia of some expelled<br />

refugees.<br />

Beyond their traditional role in defending asylum seekers,<br />

stateless persons, and refugees, UNHCR protection officers<br />

also interceded in cases where minorities were subjected to<br />

discrimination and threatened with expulsion. On occasion<br />

they even took the authorities to court. In Osijek, UNHCRinitiated<br />

legal action won citizenship rights <strong>for</strong> about 200 Serbs<br />

<strong>18</strong>

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