View - The Municipality of Lambton Shores

5. People need to know why they should give feedback to each other, how they should
give feedback and how they should receive feedback. Learn and understand the do's
and don'ts of giving and receiving feedback.
6. People should learn the types of conflicts so that resolution can be addressed easier.
7. People should learn the productive and counterproductive behaviours associated
with process, content, feelings, giving and receiving feedback and conflict resolution.
8. People should learn the consequences of unresolved issues, the costs of unresolved
issues and the strategies to properly address conflict issues.
9. It may come as a shock to some people but conflicts should be handled one on one,
not as a group.
10. Consider doing item #3 prior to anything else in regards to the group. Most conflicts
are actually expectations not being met or understood.
Although, I would be interested in helping the Council address their issues, my
purpose, is not to solicit the business. I have a passion around Interpersonal Skill
Development and Conflict Resolution. I have found these fundamental skills to be
lacking among most people. Please take this e-mail in the spirit it is written - to help you.
Learning the Interpersonal Skills will be team building enough for your group. Please do
not let any Consultant tell you need anything else at this time. As well, when you solicit
information from a Consultant, please ensure they explain their process in detail to
make sure it will hit the mark for you.
Please share this with anyone I may have missed as part of this initiative.
Good luck and be big enough to deal with your issues in a productive manner.
254