2013-2016 Technology Plan - Osceola County School District

State of the art, centralized Data Center with hot aisle, in-row cooling system and backup
power generator maintaining constant server system operability, since room temperature is
maintained at recommended 72° Celsius
Microsoft Active Directory
LANDesk anti-virus deployed to all District systems
VoIP system managed globally with Cisco hardware and Call Manager software
Quality end-user support at the school level begins with the school-based Technology Contacts.
ITSD, MITD and other District department staff members train these personnel to be responsible
for the upkeep and maintenance of the school technology equipment, relevant purchasing
guidelines, and the support of software programs. These responsibilities include, but are not
limited to the following:
VoIP telephone changes/requests, analog telephones/fax machines
Classroom student desktop and teacher laptop computers and peripherals
Audio systems on the school campus
Television production equipment
Interactive white boards, LCD projectors, Document Cameras
Internet-based curriculum and enrichment programs
Desktop publishing programs, office productivity software
Electronic gradebook application
7.2 Development of District technical support options for equipment maintenance and
replacement
Guidelines and procedures related to technical support, equipment maintenance and replacement
provide clear direction for local school Technology Contacts. Both departments, ITSD and
MITD, work collaboratively to assess and improve the range of technical support offerings as
necessary.
Effective June of 2009, the District entered into a contract with Dell Marketing, L. P. as the
exclusive provider of computers. Standards include specific system and configuration
requirements with 5-year warranty coverage. The purchase agreement is effective until June of
2014.
Units under the Dell warranty are managed with the vendor from the local level
School-based Technology Contact performs Level 1 troubleshooting and escalates to online
iHEAT system as needed. Technology Contact monitors the repair process.
Centralized Help Desk prioritizes troubleshooting/repair requests and assigns to correct
support group using iHEAT program
Level 2 maintenance provided by the Computer Support group of five technicians within
ITSD for desktop and computer peripherals at school sites
Computer repair is performed on-site at the District for units not under warranty
o Hardware no longer covered by a warranty is assessed
o If cost to repair exceeds 50% of value, no repair is made, unit is surplus (sold at
auction)
o Repair using budget funds
In preparation for the Florida Innovates Technology Resource Survey, the Media and
Instructional Technology Department (MITD) conducts an annual District-wide inventory of
15
2013 Educational Technology Plan School District of Osceola County Florida