2013-2016 Technology Plan - Osceola County School District

CLASS SPECIFICATION
Position Title: Network Analyst - Telephony Job Code: Position Level: 20-22
Formal Education:
Work Experience:
Impact of Actions:
Complexity:
Decision Making:
Communications:
Managerial Skills:
Planning:
Job-Related Knowledge
and Skills:
Working Conditions/
Physical Effort:
KEY JOB REQUIREMENTS
Bachelor’s Degree, Associate’s Degree or Technical Training/Certificate in Information
Technology, Computer Science, or related technical field with the required work experience.
Two years of experience with a Bachelor’s Degree. Four years of experience with an Associate’s
Degree. Five years of experience with a Technical Certificate.
The work involves leadership which routinely affects multiple facilities/schools of the School
District of Osceola County. This position is responsible for all VoIP phones, hardware, and
software throughout the District.
Work is non-standardized and widely varied requiring the interpretation and application of a
substantial variety of procedures, policies, and/or precedents used in combination. Frequently,
the application of multiple, technical activities is employed; therefore, analytical ability and
inductive thinking are required. Problem solving involves identification and analysis of diverse
issues.
Supervision is present to establish broad objectives relative to basic position duties or
departmental responsibilities. Independent judgment is required to set objectives, coordinate
activities within a department or to complete a project. Actions taken may be based on similar
situations encountered in the past. This position requires the ability to analyze current district
telephony needs/services and recommend hardware/software upgrades.
Requires regular contacts with internal and external persons of importance and influence.
Involving considerable tact, discretion and persuasion in gaining the cooperation of others.
Requires the handling of delicate relationships and complex situations. Strong customer
service skills required for interacting with departments and schools to obtain information
needed for planning, upgrading and migrating phone systems.
Responsible for providing limited supervision for one or more functions within a department.
Formally plans, assigns, directs, and coordinates the work of these functions. Typically
responsible for performing some non-supervisory duties in addition to supervisory
responsibilities. Does performance evaluations and makes recommendations regarding pay
and/or performance.
Four to Twelve Months: Plan events that will occur during the year, and have some effect on
the department's annual expenditures, and or revenues. Experience in planning and deploying
systems such as servers, switches, routers, and other telephony equipment.
Minimum certifications: Cisco Certified Network Associate (CCNA) with CCNA Voice preferred.
Requires extensive knowledge of a distinct trade or technical area. Knows policies and
procedures and can recommend a course of action based upon these guidelines, modifying
existing methods, procedures or forms as necessary. May work with software applications.
Working knowledge of VoIP/IP telephony systems; Experience configuring Switches and
Routers; Microsoft Windows Server experience; Microsoft Active Directory experience;
Microsoft Exchange experience; call manager system installation and configuration
Must have valid Florida Driver’s license.
Sitting for extended periods of time. Occasional installation of cables and other wiring in floors
and ceiling. Installation of Phones and/or Switches and Routers as needed. Lifting and
transporting moderately heavy telephony and server equipment
The above statements are intended to describe the general nature and level of work being performed by
employees assigned to this classification. They are not intended to be construed as an exhaustive list of all
responsibilities and duties required of those in this classification.
20 – Entry level requirements and enrollment/action form
21 – Completion of 20 hours of Inservice in the past twelve months as approved by
Supervisor, action form and Supervisor’s recommendation
22 – Completion of an additional 20 hours of Inservice points in the past twelve months as approved
by Supervisor, action form and Supervisor’s recommendation
2013 Educational Technology Plan 12/27 School District of Osceola County Florida