The role of metacognitive skills in learning to solve problems

APPENDIX A: Solving a problem in KM Quest 159
could be set up. Properties that belong to knowledge gaining are speed, efficiency
and effectiveness.
The next step concerns ‘Determine focus on knowledge processes between domains’.
This mainly concerns the knowledge process transfer which we do not find relevant
for this particular event.
The final steps in the FOCUS phase concern setting business (BPI) and knowledge
process indicator objectives (KPI). This is done in the steps ‘Determine desired BPI
values’ and ‘Determine desired KPI values’. In these steps, players select the businessand
knowledge-related indicators determined in previous steps in the FOCUS phase
and target which values they want to achieve in coming quarters. In this case we focus
on ‘Level of sales based on marketing’ (was 698, target is 1000 in the 3rd quarter)
and the speed, efficiency and effectiveness of knowledge gaining in the marketing
department (respectively from 6.30 to 8 in the 4th quarter, 6.44 to 8 in the 4th
quarter and 6.54 to 8 in the 4th quarter).
A.3 ORGANISE phase
Figure A.2.
The ORGANISE phase in KM Quest.
All steps of the ORGANISE phase are depicted in figure A.2. In the ORGAN-
ISE phase the first step concerns ‘Inspect knowledge infrastructure’. In this step we
need to formulate an hypothesis about the effects of types of interventions on knowledge
domains and processes. In this case we suppose that ‘Interventions that aim
at co-operation with partners, implementation of new projects, or hiring services’
and ‘Interventions that aim at recruiting and hiring people’ could be beneficial for
knowledge gaining in the marketing department.
Then in ‘Select interventions to reach your goals’ we shortlist interventions that
we think are appropriate for this event. In this case we choose ‘Contract marketing
agencies on a regular basis to learn customers’ priorities and competitors‘ advances
in products and services’ which costs 80.000 Euro. We also choose ‘Hire a high class
expert with new marketing knowledge on a permanent basis’ that costs 70000 Euro.