The role of metacognitive skills in learning to solve problems

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choose whether or not they want to pay attention to the level of competence
of employees or the effectiveness of knowledge retention in a
particular knowledge department.
Team members can choose to focus on any of the knowledge processes
that play a role in KM Quest and furthermore on any number of properties
of knowledge processes in or between knowledge domains that they
deem important. For example, players can focus on the speed of knowledge
transfer between the Production and the Marketing department.
Finally, one can aim at focusing on the event itself in the FOCUS
phase. Team members can discuss what the possible effect of events
could be on the knowledge household of Coltec (for instance, an external
threat has a negative effect on knowledge-related indicators in the
knowledge household of Coltec.), whether they are caused by factors inor
outside of Coltec, or whether events represent a threat or an opportunity
for Coltec.
After having decided on which indicators team members want to focus,
they inspect the current and past status of relevant indicators in table
or in graph view. Teams can then set their target for any number of
Business or Knowledge Process Indicators (BPI or KPI). For instance,
a team can decide to aim for a market share of 33% in the 5th quarter
in the game or they can strive for the value 8 (on a scale from 1-10)
for speed of knowledge gaining in the marketing department in the 3rd
quarter. By setting targets, teams formulate their own goals in the game.
3.3.1.2 The ORGANISE phase
In the ORGANISE phase, learners inspect the current knowledge
infrastructure of the company. In this phase, learners can propose a
solution direction and subsequently analyse what the hypothetical effects
are on the knowledge departments and processes in the company.
Solution directions are: implement organisational changes, co-operate
within Coltec, co-operate with partners, train employees, implementation
of ICT, recruit and hire new employees and/or implement reward
and bonus systems. For instance, team members can choose to hire additional
employees in the marketing department which possibly results
in an increase in knowledge gaining in this department.
Next, in this phase players are required to shortlist the interventions
of their choice. There are 56 predefined interventions available in KM
Quest. Teams have a budget for buying interventions. Each intervention
costs a certain amount of money and when implemented, this sum is
substracted from the total budget available.