3803-03 E3 Qualification handbook v1 - City & Guilds

Unit 302 Interview preparation and performance
Notes for guidance
This unit enables learners to develop the skills they need in order to prepare for and attend an
interview. Within this unit learners should be given opportunities to develop the skills associated
with the unit to enable the learner to demonstrate achievement of the different outcomes.
This unit should be delivered on a one to one basis using real resources and practical learning.
Some examples have been provided below. Assessment should be through assessor observation,
questioning and if possible feedback from the interviewer in the form of a witness statement.
Outcome 1- Prepare for a mock interview.
The emphasis on this learning outcome is about preparing themselves for an interview.
Learners should state what sort of job interview they want to go for with regards to their decision
about the work they would like to do. Learners should review the job description and prepare for
their interview using the information they have on the job role, as they would for a real interview
situation. Learners should be encouraged to identify their skills, interests and experiences and how
they relate to the job they are being interviewed for.
They should think about the questions they may be asked, what they would like to know more about
(pay and conditions, job role etc) and consider how they would respond if they do not understand
the question they are being asked. This can be supported by the assessor.
Personal presentation should include clothing, eye contact and body language.
Outcome 2- Take part in a mock interview which is captured in the most appropriate way
for the candidate.
The interview should be conducted by someone not known to the learner. This will allow the learner
to have a sense of a real interview situation. The interview should also be for a position similar to the
one that the learner is interested in but one that they have prepared for in learning outcome one.
Appropriate communication includes stating their arrival, introducing themselves, listening and
responding to questions, sharing appropriate personal information such as skills, experiences and
interests, asking relevant questions, ending the interview and non verbal communication.
Instructions learners will follow will be concerned with attending the interview and following the
interviewer’s instructions.
The interview should ideally be captured on video. However alternative methods could be used eg
audio recording or a very detailed observation. If using the observation method then feedback
should be presented as soon as possible after the interview to allow the learner to reflect on their
interview in an accurate manner.
Outcome 3- Review the mock interview.
This should be conducted on a one to one basis, it is good practice to allow the learners to watch
the recording (if video) back on their own in the first instance and then review it with the assessor. If
using other methods for capturing the mock interview then this should be reviewed as soon as
possible after the interview to enable accurate reflection. They should review the answers they have
provided, their dress, their communication skills and body language.
Outcome 4- Prepare for a real interview.
Preparation for the real interview should take into consideration the feedback they received from
the mock interview and the result of ongoing learning. Learners should be clear in the interview they
are attending, its location and time.
Outcome 5- Attend a real interview.
26 Entry Level 3 Certificate in Personal Progression through Employment (3803-03)