3803-03 E3 Qualification handbook v1 - City & Guilds

Unit 303 My role at work
Notes for guidance
This unit enables learners to develop the skills they need in order to learn the routines and tasks
involved with their placement. Within this unit learners should be given opportunities to develop the
skills associated with the unit to enable them to demonstrate achievement of the different
outcomes. Learners should be supported to learn their new role.
This unit should be delivered on a one to one basis within a work place (work experience, voluntary
or paid) outside of their usual environment to provide a realistic view of the world of work. The
agreed standards should be agreed with the employer at the start of placement.
To support the assessment photographic evidence may be used as can real work products if
appropriate for the learner and the environment.
Outcome 1- Present themselves in an acceptable way for the type of work that they are
doing (this may include wearing protective clothing).
The appropriate clothing for work will be predetermined by the employer prior to the start of the
placement.
Communication should be with colleagues, supervisors and customers if applicable.
Outcome 2- Follow basic hygiene rules.
Basic hygiene includes personal hygiene for work, hygiene rules within the work place such as
washing of hands before preparing and handling food, using tongs, wearing a hair net, apron etc.
Outcome 3- Follow health and safety instructions in the workplace.
Health and safety in the workplace should include the fire procedure, accident reporting, using
equipment/chemicals, manual handling, first aid reporting and signing in and out. Concerns learners
may have/share should include potential accidents and bullying of self or others.
The health and safety induction should be documented and an ongoing review of health and safety
is recommended to ensure learner safety and understanding throughout the placement.
Outcome 4- Manage time to follow the routine patterns of the workplace.
Time off from work may include reporting illness, medical appointments or booking holidays
according to the workplace procedure.
Outcome 5- Follow instructions from the supervisor to complete tasks to the required
standard.
Instructions may be verbal, written or through demonstration to match the style of learning
preferred by the learner. Communication may be with the assessor, colleagues, supervisor or
customers, greeting people and may include asking for help. In communicating they should be
polite and responding appropriately to either colleagues or customer needs/enquiries.
34 Entry Level 3 Certificate in Personal Progression through Employment (3803-03)