The Quick Count and Election Observation

C H A P T E R F O U R : B U I L D I N G T H E V O L U N T E E R N E T W O R K
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Three specialized groups of volunteers are responsible for data collection and
should receive separate training. As described above, they:
• answer telephones and process reports in the central data collection center;
• answer telephones and process reports in backup data collection centers;
and
• use motorcycles or cars to collect forms from the network of private
homes or offices in the capital city.
Quick counts are
unique projects that
call for special training
methods. They are
time and politically
sensitive. They both
motivate and teach.
The volunteer coordination team must work closely with the technical team on
these training programs; they should be co-designed and delivered by the head
trainer and the computer specialist. These jobs require mutual knowledge of
the volunteer network and the data collection and analysis system.
Training Techniques
A thorough discussion of adult education methodology is beyond the scope of
this handbook and likely unnecessary, because groups should have at least one
seasoned trainer on staff. The head trainer should have significant experience
designing materials and training programs for adults, and particular expertise
working with volunteers. Nonetheless, quick counts are unique projects that
call for special training methods. They are time and politically sensitive. Trainers
must both motivate volunteers and teach them to do specific jobs. Described
below are a few techniques and activities that have proven effective:
• Start with the big picture: Inspire volunteers by explaining why a quick
count is considered crucial given the actual political context. Then go
into the organization’s overall plan. Educate participants on relevant
pieces of the electoral process, and end with training on specific jobs.
• Provide the historical and political context: Explain the history of quick
counts and how they have been used successfully in the region and around
the world. It is useful to involve international guests at training sessions,
such as advisors or donors, or prominent local figures who have been
involved in quick counts in other countries. This is particularly helpful when
training national staff and regional committee leaders.
• Convey the reason behind the plan: While detailing the organization’s
plans, explain why certain decisions were made. For example, observers
are often asked to make the same report in three different phone calls.
Trainers should explain that, in Paraguay and Peru, the electricity was
shut off in the central data collection center on election day and, thus,
the calls to backup telephones in private homes were essential. Volunteers
are more likely to complete tasks if they understand their importance.