User's Manual - Drake Software
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User's Manual - Drake Software

User's Manual - Drake Software

User's Manual - Drake Software

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Contact Information<br />

<strong>Drake</strong> <strong>Software</strong> User’s <strong>Manual</strong><br />

• Website www.rcbral.com<br />

Contacting <strong>Drake</strong> Support<br />

Contact Information for Tax Products Group:<br />

• Mail University Bank<br />

P.O. Box 261639<br />

San Diego, CA 92196<br />

• Enrollment (877) 901-5646<br />

• Tax office support (800) 779-7228<br />

• Taxpayer customer service (800) 901-6663<br />

• 24-hour automated support (800) 455-7228<br />

• 24-hour fax support (858) 430-2795<br />

• Risk Analysis Group (800) 814-0401<br />

• Website www.cisc.sbtpg.com<br />

E-mail Support — Support@<strong>Drake</strong><strong>Software</strong>.com — Recommended for simpler<br />

<strong>Drake</strong> <strong>Software</strong> questions.<br />

Telephone Support — (828) 524-8020 — Recommended for more complicated<br />

<strong>Drake</strong> <strong>Software</strong> questions.<br />

Fax Support — (828) 349-5718 — We reply to faxes with faxes, not phone calls<br />

Client Write-Up Telephone Support — (828) 349-5547<br />

<strong>Drake</strong> Support Hours<br />

December 3, 2012 – April 20, 2013<br />

Monday – Friday: 8 a.m. – 10 p.m. EST<br />

Saturday: 8 a.m. – 6 p.m. EST<br />

April 22 – December 2, 2013<br />

Monday – Friday: 8 a.m. – 9 p.m. EST<br />

Saturday: 9 a.m. – 5 p.m. EST<br />

Other <strong>Drake</strong><br />

Support<br />

e-Mail<br />

Addresses<br />

Following are department e-mail addresses at <strong>Drake</strong> <strong>Software</strong>:<br />

Department<br />

Contact<br />

Accounting<br />

Accounting@<strong>Drake</strong><strong>Software</strong>.com<br />

Education<br />

e-Filing<br />

Support (General)<br />

Support (State-specific)<br />

Conversions<br />

Client Write-Up<br />

Education@<strong>Drake</strong><strong>Software</strong>.com<br />

EF@<strong>Drake</strong><strong>Software</strong>.com<br />

Support@<strong>Drake</strong><strong>Software</strong>.com<br />

XXstate@<strong>Drake</strong><strong>Software</strong>.com<br />

(Replace XX with state abbreviation)<br />

Support.<strong>Drake</strong><strong>Software</strong>.com<br />

Client_wu@<strong>Drake</strong><strong>Software</strong>.com<br />

xii Tax Year 2012

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