User's Manual - Drake Software

Online Support
Drake Software User’s Manual
Online Support
Knowledge Base
Drake’s Support website (Support.DrakeSoftware.com) offers a wealth of resources
that are available 24 hours a day. In addition to current tax information, it provides the
online support options discussed here. A reliable Internet connection is necessary to
take full advantage of Drake’s online resources.
The Knowledge Base (KB) is a searchable database of articles submitted by clients,
programmers, the IRS, and state revenue departments covering most of the topics that
generate support questions. There are more than 1,800 articles covering such topics as
Drake’s tax and Client Write-Up software, changes in state and federal tax laws, taxreturn
troubleshooting, bank products, tax-law research, and other topics related to
your tax practice.
To access the KB, go to the Drake Support site and select Resources > Knowledge
Bases. From the list displayed, click the KB you want to view:
• Drake Software Support — Articles covering both Drake Software and Client
Write-Up)
• Client Write-Up — Article covering just CWU and CWU update notes
When you open a KB, the Search tab for that KB is displayed (Figure 10-1).
Figure 10-1: KB tabs (item 1); search fields (item 2); and suggested articles (item 3)
258 Tax Year 2012