User's Manual - Drake Software

Interactive Support
Drake Software User’s Manual
Alternative
Reply
Address
The e-mail program uses your 1040.com e-mail address (your EFIN@1040.com; for
example, 777777@1040.com). This address is used for both your sender and reply
address. To change this address:
1. From the Drake Home window, go to Help > E-Mail.
2. From the menu bar within the e-mail program, select Setup > Options.
3. Select Use alternative reply-to address.
4. Enter an Alternate address. This address replaces your 1040.com address,
appearing as the sender and reply addresses on e-mail messages you send.
5. Enter a Display name if desired. (If none is entered here, the preparer’s login
name will be used as a display name on all e-mails.) Click Save.
Phone
Fax
Work one-on-one with a Drake customer service representative (CSR) to resolve software
issues. CSRs are trained year-round on Drake Software topics such as connections,
conversions, networking, and other customer-service needs. To reach any
department, call (828) 524-8020 or fax (828) 349-5718. For additional phone numbers
and contact information, see “Contacting Drake Support” on page xii of the Quick
Reference chapter.
Get answers to software questions using the fax cover letter provided on the following
page. Drake replies to faxes with faxes, not phone calls.
284 Tax Year 2012