User's Manual - Drake Software

Drake Software User’s Manual
Troubleshooting Check Printing
Misfeeds and Paper Jams
Post-Season Procedures
Figure 7-5: Reprint Not Allowed
If this happens, click OK, and then press F5. You will be asked if you have the prior
check in hand. A prior check must be physically in your possession in order for you to
reprint a check. If you have the check, select Yes.
If the check has already cleared, there will be a date in the Clear Date field. You cannot
reprint this check. Contact your bank for additional assistance.
If a check is damaged and rendered unusable during printing, write “VOID” on the
face of the check and reprint using a new check. (See “Reprinting Checks” on
page 223.) If you accidentally print a check on something other than the check stock
(such as a blank sheet of paper), print the check again, then guarantee that the original
check cannot be cashed.
If the check is still usable, you can reload and reprint it. In the Check Print Options
dialog box, the check number displayed should match the number on the next check to
be printed. If it doesn’t, see “Resetting Check Numbers” on page 223.
Required post-season procedures vary from bank to bank. Refer to your bank’s operating
procedures to determine the proper method of storing or returning taxpayer bank
applications and the proper handling of excess check stock.
If your office is closing for any extended period between April and October, notify
Drake and your bank so the bank can print any late checks, if the service is available.
Tax Year 2012 225