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User's Manual - Drake Software

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<strong>Drake</strong> <strong>Software</strong> User’s <strong>Manual</strong><br />

<strong>Software</strong> Support In <strong>Drake</strong>’s Tax <strong>Software</strong><br />

• Call (828) 488-1950, extension 203<br />

• Go to <strong>Drake</strong><strong>Software</strong>.com, and from the blue sidebar menu bar, select Partner<br />

Program > Business Planning Group. When the Business Planning Group<br />

window is opened, from the right side of the window, click Business Planning<br />

Group.<br />

Blank Forms<br />

Beyond 415 TM<br />

Several blank banking and checking forms are available through <strong>Drake</strong> Support,<br />

including state-specific bank disclosures, cancellation requests, lost check affidavits,<br />

check registers, and voided check lists.<br />

Beyond 415, an automated system of managing such post-filing issues as IRS notices,<br />

letters, audits, account balances, and unpaid balances, is available through the <strong>Drake</strong>.<br />

The Beyond 415 technology is designed to help tax practitioners understand, handle,<br />

and settle IRS issues quickly. The system includes step-by-step instructions and provides<br />

images of the specific IRS letter for download. The system allows tax professionals<br />

to customize their responses to IRS issues, and automatically fills in applicable<br />

IRS forms, customized cover letters, worksheets, cover sheets, and document request<br />

forms, all in the IRS’s accepted formats.<br />

<strong>Drake</strong> customers can get a free trial and access to some of the features in Beyond 415.<br />

For more information, see the Beyond 415 website at https://www.beyond415.com, or<br />

from the <strong>Drake</strong> Support website, click Resources > Download Center, and on the<br />

right side of the Download Center window, in the Product Developments section,<br />

click Beyond 415 TM .<br />

<strong>Software</strong> Support In <strong>Drake</strong>’s Tax <strong>Software</strong><br />

Several support resources are available from within the <strong>Drake</strong> program itself. Access<br />

Frequently Asked Questions, searchable help, data entry help, and broadcast e-mails.<br />

Frequently Asked Questions (FAQs)<br />

Searchable Help<br />

An FAQ screen is included with each tax software package in <strong>Drake</strong> <strong>Software</strong>, accessible<br />

from any tab on the Data Entry Menu or by typing FAQ into the selector field<br />

and pressing ENTER. FAQ screen content varies by state and package.<br />

All <strong>Drake</strong> windows (except the data entry screens) have a clickable Help icon or button<br />

for accessing the <strong>Drake</strong> Help System—a searchable “<strong>Drake</strong> encyclopedia,”<br />

arranged in “books” and an index. The Help System answers many of the most commonly<br />

asked questions about the software.<br />

Tax Year 2012 273

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