HP Officejet 4500 (G510) - static.highspeedb...
HP Officejet 4500 (G510) - static.highspeedb...
HP Officejet 4500 (G510) - static.highspeedb...
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Chapter 7<br />
• Other equipment, which uses the same phone line as the device, might be causing<br />
the test to fail. To find out if other equipment is causing a problem, disconnect<br />
everything from the phone line, and then run the test again.<br />
◦ If the Fax Line Condition Test passes without the other equipment, then one<br />
or more pieces of the equipment is causing problems; try adding them back<br />
one at a time and rerunning the test each time, until you identify which piece<br />
of equipment is causing the problem.<br />
◦ If the Fax Line Condition Test fails without the other equipment, connect the<br />
device to a working phone line and continue reviewing the troubleshooting<br />
information in this section.<br />
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a<br />
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter<br />
and connecting the device directly to the telephone wall jack.<br />
• Make sure you use the phone cord that came with the device. If you do not use<br />
the supplied phone cord to connect from the telephone wall jack to the device,<br />
you might not be able to send or receive faxes. After you plug in the phone cord<br />
that came with the device, run the fax test again.<br />
After you resolve any problems found, run the fax test again to make sure it passes<br />
and the device is ready for faxing. If the Fax Line Condition test continues to fail and<br />
you experience problems faxing, contact your telephone company and have them<br />
check the phone line.<br />
The display always shows Phone Off Hook<br />
Solution: You are using the wrong type of phone cord. Make sure you are using<br />
the phone cord that came with the device to connect the device to your phone line. If<br />
the phone cord that came with the device is not long enough, you can use a coupler<br />
to extend the length. You can purchase a coupler at an electronics store that carries<br />
phone accessories. You will also need another phone cord, which can be a standard<br />
phone cord that you might already have in your home or office.<br />
Solution: Other equipment that uses the same phone line as the device might be<br />
in use. Make sure extension phones (phones on the same phone line, but not<br />
connected to the device) or other equipment are not in use or off the hook. For<br />
example, you cannot use the device for faxing if an extension phone is off the hook,<br />
or if you are using a computer dial-up modem to send e-mail or access the Internet.<br />
The device is having problems sending and receiving faxes<br />
Solution: Make sure the device is turned on. Look at the display on the device. If<br />
the display is blank and the Power light is not lit, the device is turned off. Make sure<br />
the power cord is firmly connected to the device and plugged into a power outlet.<br />
Press the Power button to turn on the device.<br />
After turning on the device, <strong>HP</strong> recommends you wait five minutes before sending or<br />
receiving a fax. The device cannot send or receive faxes while it is initializing after<br />
being turned on.<br />
106 Solve a problem