HP Officejet 4500 (G510) - static.highspeedb...

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Chapter 7 3. Do one of the following, depending on the printer status: a. If the HP device is Offline, right-click the device, and click Use Printer Online. b. If the HP device is Paused, right-click the device, and click Resume Printing. 4. Try using the HP device over the network. Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the HP device, and the click Print Queue. 3. If Jobs Stopped appears in the window that appears, click Start Jobs. If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help. Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only) If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the HP device, make sure the correct version of the printer driver is set as the default. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly: a. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. b. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. 3. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer. NOTE: If there is more than one icon in the folder for the HP device, right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Delete any print jobs currently in the print queue. 2. On the desktop, right-click My Computer or Computer, and then click Manage. 3. Double-click Services and Applications, and then click Services. 118 Solve a problem
4. Scroll down the list of services, right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the HP device over the network again. If you are able to use the HP device over the network, your network setup was successful. If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering. If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help. Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network. If the WAP filters MAC addresses, then the device’s MAC address must be added to the WAP’s list of accepted MAC addresses. • Print the network configuration page. For more information, see Understand the network configuration page (some models only). • Open the WAP’s configuration utility, and add the device’s hardware address to the list of accepted MAC addresses. Configure your firewall to work with HP devices A personal firewall, which is security software running on your computer, can block network communication between your HP device and your computer. If you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see printer status on your computer The firewall might be preventing your HP device from notifying computers on your network where it can be found. If the HP software cannot find the HP device during installation (and you know the HP device is on the network), or you have already successfully installed HP software and experience problems, try the following: 1. If you are using a computer running Windows, in the firewall configuration utility, look for an option to trust computers on the local subnet (sometimes called the “scope“ or “zone“). By trusting all computers on the local subnet, computers and devices in your home or office can communicate with each other while still being protected from the internet. This is the easiest approach to use. 2. If you do not have the option to trust computers on the local subnet, add incoming UDP port 427 to your firewall’s list of allowed ports. NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do. Configure your firewall to work with HP devices 119
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User Guide OFFICEJET 4500 A909 G510
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Copyright information © 2009 Copyr
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Print photos.......................
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4 Poor print quality and unexpected
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Regulatory information.............
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Use the HP Solution Center (Windows
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Chapter 1 Eco-Tips HP is committed
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Chapter 1 (continued) 4 1-LINE (fax
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Chapter 1 To change settings for a
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Chapter 1 (continued) HP Printing P
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Chapter 1 ◦ Media that is too lig
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Chapter 1 20 Get started To load me
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Chapter 1 Clean the exterior WARNIN
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Chapter 1 4. Lift the automatic doc
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Chapter 2 Print documents (Mac OS X
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Chapter 2 6. In the Basic Options a
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Chapter 2 5. Click Photo Printing -
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Chapter 2 7. Select the paper type:
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Chapter 2 6. Choose Paper Type/Qual
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Chapter 3 3. Press right arrow to s
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Chapter 4 38 Copy • Lighter/Darke
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Chapter 5 TIP: You can also send a
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Chapter 5 Send a fax from memory Yo
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Chapter 5 phone lines. On poor phon
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Chapter 5 NOTE: If Backup fax is en
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Chapter 5 NOTE: If an incorrect pap
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Chapter 5 Receive faxes to your com
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Chapter 5 • Set the fax error cor
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Chapter 5 Set the dial type you are
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Chapter 5 Use reports NOTE: If you
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Chapter 5 Clear the fax log • Num
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6 Work with ink cartridges To ensur
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Chapter 6 Handle the ink cartridges
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Chapter 6 If you are replacing the
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Chapter 6 10. Load the ink cartridg
Page 72 and 73: Chapter 6 To align the ink cartridg
Page 74 and 75: 7 Solve a problem HP support The in
Page 76 and 77: Chapter 7 • Messages that appear
Page 78 and 79: Chapter 7 After the phone support p
Page 80 and 81: Chapter 7 Check the device software
Page 82 and 83: Chapter 7 electromagnetic fields. A
Page 84 and 85: Chapter 7 Step 1: Check the print q
Page 86 and 87: Chapter 7 Print Quality Diagnostic
Page 88 and 89: Chapter 7 84 Solve a problem To pre
Page 90 and 91: Chapter 7 86 Solve a problem The li
Page 92 and 93: Chapter 7 88 Solve a problem Exampl
Page 94 and 95: Chapter 7 Solution 9: Replace the p
Page 96 and 97: Chapter 7 To clean the area around
Page 98 and 99: Chapter 7 • When using thin speci
Page 100 and 101: Chapter 7 • Black dots or streaks
Page 102 and 103: Chapter 7 Part of the document did
Page 104 and 105: Chapter 7 Take steps to improve the
Page 106 and 107: Chapter 7 • Make sure you use the
Page 108 and 109: Chapter 7 port labeled 1-LINE on th
Page 110 and 111: Chapter 7 • Other equipment, whic
Page 112 and 113: Chapter 7 • Make sure the device
Page 114 and 115: Chapter 7 110 Solve a problem • I
Page 116 and 117: Chapter 7 TIP: If the device came w
Page 118 and 119: Chapter 7 Solve wireless problems (
Page 120 and 121: Chapter 7 Mac OS X ▲ Click the Ai
Page 124 and 125: Chapter 7 Another common problem is
Page 126 and 127: Chapter 7 Check the device IP addre
Page 128 and 129: Chapter 7 • If the computer canno
Page 130 and 131: Chapter 7 Understand the network co
Page 132 and 133: Chapter 7 2. Gently pull the paper
Page 134 and 135: A Technical information This sectio
Page 136 and 137: Appendix A Ink cartridge warranty i
Page 138 and 139: Appendix A Processor: 192 MHz ARM9
Page 140 and 141: Appendix A (continued) Media size M
Page 142 and 143: Appendix A (continued) Tray Type We
Page 144 and 145: Appendix A (continued) Paper type D
Page 146 and 147: Appendix A Regulatory information T
Page 148 and 149: Appendix A Notice to users in Japan
Page 150 and 151: Appendix A Notice to users of the C
Page 152 and 153: Appendix A Exposure to radio freque
Page 154 and 155: Appendix A Declaration of conformit
Page 156 and 157: Appendix A Environmental product st
Page 158 and 159: Appendix A Power consumption Hewlet
Page 160 and 161: Appendix A HP Officejet 4500 Deskto
Page 162 and 163: Appendix A ZLIB zlib.h -- interface
Page 164 and 165: Appendix A Expat Copyright (c) 1998
Page 166 and 167: Appendix A THIS SOFTWARE IS PROVIDE
Page 168 and 169: Appendix A THIS SOFTWARE IS PROVIDE
Page 170 and 171: Appendix A HP Officejet 4500 Wirele
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Appendix A OpenSSL Copyright (C) 19
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix B • The HP software on y
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Appendix C Countries/regions with a
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Appendix C (continued) Other equipm
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Appendix C 3. Connect an additional
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Appendix C 1 Telephone wall jack 2
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Appendix C Set up the device with a
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Appendix C 4. Connect the DSL modem
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Appendix C Shared voice/fax with co
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Appendix C (continued) 3 Answering
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Appendix C 1. Remove the white plug
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Appendix C To set up the device wit
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Appendix C 4. Using the phone cord
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D Network setup (some models only)
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Appendix D Set up the device for wi
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Appendix D NOTE: If you cannot find
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Appendix D Guidelines for ensuring
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Appendix D 4. Restart your computer
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Appendix E NOTE: On a Macintosh com
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F Errors (Windows) This list repres
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Appendix F 3. Wait until the print
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Appendix F Before you try to clear
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Index Symbols/Numerics (ADF) automa
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test setup 197 troubleshoot 100 voi
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edial options, setting 54 reduce fa
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two-sided 34 uninstall software 205
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