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7 Solve a problem HP support The information in Solve a problem suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Clean the area around the ink nozzles • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems (some models only) • Solve wireless problems (some models only) • Configure your firewall to work with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the network configuration page (some models only) • Clear jams If you have a problem, follow these steps 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one For more information, see Obtain electronic support. 3. Call HP support. Support options and availability vary by device, country/region, and language. For more information, see HP support by phone. 70 Solve a problem
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat. • Check for software updates. You can also obtain support from the Toolbox (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Utility (Mac OS X). Support options and availability vary by product, country/region, and language. HP support by phone 'The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones. For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. The HPLIP Web site does not provide suppport for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/support. This section contains the following topics: • Before you call • Phone support period • Telephone support numbers • After the phone support period Before you call Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information: • Model number (located on the label on the front of the device) • Serial number (located on the back or bottom of the device) HP support 71
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User Guide OFFICEJET 4500 A909 G510
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Copyright information © 2009 Copyr
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Print photos.......................
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4 Poor print quality and unexpected
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Regulatory information.............
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Use the HP Solution Center (Windows
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Chapter 1 Eco-Tips HP is committed
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Chapter 1 (continued) 4 1-LINE (fax
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Chapter 1 To change settings for a
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Chapter 1 (continued) HP Printing P
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Chapter 1 ◦ Media that is too lig
Page 24 and 25: Chapter 1 20 Get started To load me
Page 26 and 27: Chapter 1 Clean the exterior WARNIN
Page 28 and 29: Chapter 1 4. Lift the automatic doc
Page 30 and 31: Chapter 2 Print documents (Mac OS X
Page 32 and 33: Chapter 2 6. In the Basic Options a
Page 34 and 35: Chapter 2 5. Click Photo Printing -
Page 36 and 37: Chapter 2 7. Select the paper type:
Page 38 and 39: Chapter 2 6. Choose Paper Type/Qual
Page 40 and 41: Chapter 3 3. Press right arrow to s
Page 42 and 43: Chapter 4 38 Copy • Lighter/Darke
Page 44 and 45: Chapter 5 TIP: You can also send a
Page 46 and 47: Chapter 5 Send a fax from memory Yo
Page 48 and 49: Chapter 5 phone lines. On poor phon
Page 50 and 51: Chapter 5 NOTE: If Backup fax is en
Page 52 and 53: Chapter 5 NOTE: If an incorrect pap
Page 54 and 55: Chapter 5 Receive faxes to your com
Page 56 and 57: Chapter 5 • Set the fax error cor
Page 58 and 59: Chapter 5 Set the dial type you are
Page 60 and 61: Chapter 5 Use reports NOTE: If you
Page 62 and 63: Chapter 5 Clear the fax log • Num
Page 64 and 65: 6 Work with ink cartridges To ensur
Page 66 and 67: Chapter 6 Handle the ink cartridges
Page 68 and 69: Chapter 6 If you are replacing the
Page 70 and 71: Chapter 6 10. Load the ink cartridg
Page 72 and 73: Chapter 6 To align the ink cartridg
Page 76 and 77: Chapter 7 • Messages that appear
Page 78 and 79: Chapter 7 After the phone support p
Page 80 and 81: Chapter 7 Check the device software
Page 82 and 83: Chapter 7 electromagnetic fields. A
Page 84 and 85: Chapter 7 Step 1: Check the print q
Page 86 and 87: Chapter 7 Print Quality Diagnostic
Page 88 and 89: Chapter 7 84 Solve a problem To pre
Page 90 and 91: Chapter 7 86 Solve a problem The li
Page 92 and 93: Chapter 7 88 Solve a problem Exampl
Page 94 and 95: Chapter 7 Solution 9: Replace the p
Page 96 and 97: Chapter 7 To clean the area around
Page 98 and 99: Chapter 7 • When using thin speci
Page 100 and 101: Chapter 7 • Black dots or streaks
Page 102 and 103: Chapter 7 Part of the document did
Page 104 and 105: Chapter 7 Take steps to improve the
Page 106 and 107: Chapter 7 • Make sure you use the
Page 108 and 109: Chapter 7 port labeled 1-LINE on th
Page 110 and 111: Chapter 7 • Other equipment, whic
Page 112 and 113: Chapter 7 • Make sure the device
Page 114 and 115: Chapter 7 110 Solve a problem • I
Page 116 and 117: Chapter 7 TIP: If the device came w
Page 118 and 119: Chapter 7 Solve wireless problems (
Page 120 and 121: Chapter 7 Mac OS X ▲ Click the Ai
Page 122 and 123: Chapter 7 3. Do one of the followin
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Chapter 7 Another common problem is
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Chapter 7 Check the device IP addre
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Chapter 7 • If the computer canno
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Chapter 7 Understand the network co
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Chapter 7 2. Gently pull the paper
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A Technical information This sectio
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Appendix A Ink cartridge warranty i
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Appendix A Processor: 192 MHz ARM9
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Appendix A (continued) Media size M
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Appendix A (continued) Tray Type We
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Appendix A (continued) Paper type D
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Appendix A Regulatory information T
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Appendix A Notice to users in Japan
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Appendix A Notice to users of the C
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Appendix A Exposure to radio freque
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Appendix A Declaration of conformit
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Appendix A Environmental product st
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Appendix A Power consumption Hewlet
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Appendix A HP Officejet 4500 Deskto
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Appendix A ZLIB zlib.h -- interface
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Appendix A Expat Copyright (c) 1998
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix A HP Officejet 4500 Wirele
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Appendix A OpenSSL Copyright (C) 19
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Appendix B • The HP software on y
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Appendix C Countries/regions with a
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Appendix C (continued) Other equipm
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Appendix C 3. Connect an additional
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Appendix C 1 Telephone wall jack 2
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Appendix C Set up the device with a
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Appendix C 4. Connect the DSL modem
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Appendix C Shared voice/fax with co
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Appendix C (continued) 3 Answering
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Appendix C 1. Remove the white plug
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Appendix C To set up the device wit
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Appendix C 4. Using the phone cord
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D Network setup (some models only)
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Appendix D Set up the device for wi
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Appendix D NOTE: If you cannot find
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Appendix D Guidelines for ensuring
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Appendix D 4. Restart your computer
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Appendix E NOTE: On a Macintosh com
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F Errors (Windows) This list repres
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Appendix F 3. Wait until the print
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Appendix F Before you try to clear
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Index Symbols/Numerics (ADF) automa
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test setup 197 troubleshoot 100 voi
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edial options, setting 54 reduce fa
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two-sided 34 uninstall software 205
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