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Chapter 7 Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software. If this occurs, and if you are using a computer running Windows, check that the following programs are in your firewall’s list of trusted applications; add any that are missing. • hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin • hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin - or - hpiscnapp.exe, located in C:\program files\HP\digital imaging\bin • hpqste08.exe, located in C:\program files\HP\digital imaging\bin • hpqtra08.exe, located in C:\program files\HP\digital imaging\bin • hpqthb08.exe, located in C:\program files\HP\digital imaging\bin NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list. Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the HP device over the network. Advanced firewall information The following ports are also used by your HP device and might need to be opened on your firewall configuration. Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP device. • Incoming (UDP) ports: 137, 138, 161, 427 • Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500 The ports are used for the following functions: Printing • UDP ports: 427, 137, 161 • TCP port: 9100 Photo card upload • UDP ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220, 9500 HP device status UDP port: 161 120 Solve a problem
Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Solve device management problems This section provide solutions to common problems that involve managing the device. This section contains the following topic: NOTE: To use the embedded Web server (EWS), the product must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the product is connected to a computer with a USB cable. • Embedded Web server cannot be opened • The EWS is only available in English Embedded Web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a crossover cable to connect the device to the network. • Make sure the network cable is securely connected to the device. • Make sure the network hub, switch, or router is turned on and working properly. Check the computer Make sure the computer that you are using is connected to the network. NOTE: To use the embedded Web server (EWS), the product must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the product is connected to a computer with a USB cable. Check your Web browser • Make sure the Web browser meets the minimum system requirements. For more information, see System requirements. • If your Web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, the documentation available with your Web browser. Solve device management problems 121
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User Guide OFFICEJET 4500 A909 G510
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Copyright information © 2009 Copyr
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Print photos.......................
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4 Poor print quality and unexpected
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Regulatory information.............
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Use the HP Solution Center (Windows
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Chapter 1 Eco-Tips HP is committed
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Chapter 1 (continued) 4 1-LINE (fax
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Chapter 1 To change settings for a
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Chapter 1 (continued) HP Printing P
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Chapter 1 ◦ Media that is too lig
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Chapter 1 20 Get started To load me
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Chapter 1 Clean the exterior WARNIN
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Chapter 1 4. Lift the automatic doc
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Chapter 2 Print documents (Mac OS X
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Chapter 2 6. In the Basic Options a
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Chapter 2 5. Click Photo Printing -
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Chapter 2 7. Select the paper type:
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Chapter 2 6. Choose Paper Type/Qual
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Chapter 3 3. Press right arrow to s
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Chapter 4 38 Copy • Lighter/Darke
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Chapter 5 TIP: You can also send a
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Chapter 5 Send a fax from memory Yo
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Chapter 5 phone lines. On poor phon
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Chapter 5 NOTE: If Backup fax is en
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Chapter 5 NOTE: If an incorrect pap
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Chapter 5 Receive faxes to your com
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Chapter 5 • Set the fax error cor
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Chapter 5 Set the dial type you are
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Chapter 5 Use reports NOTE: If you
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Chapter 5 Clear the fax log • Num
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6 Work with ink cartridges To ensur
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Chapter 6 Handle the ink cartridges
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Chapter 6 If you are replacing the
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Chapter 6 10. Load the ink cartridg
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Chapter 6 To align the ink cartridg
Page 74 and 75: 7 Solve a problem HP support The in
Page 76 and 77: Chapter 7 • Messages that appear
Page 78 and 79: Chapter 7 After the phone support p
Page 80 and 81: Chapter 7 Check the device software
Page 82 and 83: Chapter 7 electromagnetic fields. A
Page 84 and 85: Chapter 7 Step 1: Check the print q
Page 86 and 87: Chapter 7 Print Quality Diagnostic
Page 88 and 89: Chapter 7 84 Solve a problem To pre
Page 90 and 91: Chapter 7 86 Solve a problem The li
Page 92 and 93: Chapter 7 88 Solve a problem Exampl
Page 94 and 95: Chapter 7 Solution 9: Replace the p
Page 96 and 97: Chapter 7 To clean the area around
Page 98 and 99: Chapter 7 • When using thin speci
Page 100 and 101: Chapter 7 • Black dots or streaks
Page 102 and 103: Chapter 7 Part of the document did
Page 104 and 105: Chapter 7 Take steps to improve the
Page 106 and 107: Chapter 7 • Make sure you use the
Page 108 and 109: Chapter 7 port labeled 1-LINE on th
Page 110 and 111: Chapter 7 • Other equipment, whic
Page 112 and 113: Chapter 7 • Make sure the device
Page 114 and 115: Chapter 7 110 Solve a problem • I
Page 116 and 117: Chapter 7 TIP: If the device came w
Page 118 and 119: Chapter 7 Solve wireless problems (
Page 120 and 121: Chapter 7 Mac OS X ▲ Click the Ai
Page 122 and 123: Chapter 7 3. Do one of the followin
Page 126 and 127: Chapter 7 Check the device IP addre
Page 128 and 129: Chapter 7 • If the computer canno
Page 130 and 131: Chapter 7 Understand the network co
Page 132 and 133: Chapter 7 2. Gently pull the paper
Page 134 and 135: A Technical information This sectio
Page 136 and 137: Appendix A Ink cartridge warranty i
Page 138 and 139: Appendix A Processor: 192 MHz ARM9
Page 140 and 141: Appendix A (continued) Media size M
Page 142 and 143: Appendix A (continued) Tray Type We
Page 144 and 145: Appendix A (continued) Paper type D
Page 146 and 147: Appendix A Regulatory information T
Page 148 and 149: Appendix A Notice to users in Japan
Page 150 and 151: Appendix A Notice to users of the C
Page 152 and 153: Appendix A Exposure to radio freque
Page 154 and 155: Appendix A Declaration of conformit
Page 156 and 157: Appendix A Environmental product st
Page 158 and 159: Appendix A Power consumption Hewlet
Page 160 and 161: Appendix A HP Officejet 4500 Deskto
Page 162 and 163: Appendix A ZLIB zlib.h -- interface
Page 164 and 165: Appendix A Expat Copyright (c) 1998
Page 166 and 167: Appendix A THIS SOFTWARE IS PROVIDE
Page 168 and 169: Appendix A THIS SOFTWARE IS PROVIDE
Page 170 and 171: Appendix A HP Officejet 4500 Wirele
Page 172 and 173: Appendix A OpenSSL Copyright (C) 19
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix B • The HP software on y
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Appendix C Countries/regions with a
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Appendix C (continued) Other equipm
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Appendix C 3. Connect an additional
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Appendix C 1 Telephone wall jack 2
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Appendix C Set up the device with a
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Appendix C 4. Connect the DSL modem
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Appendix C Shared voice/fax with co
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Appendix C (continued) 3 Answering
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Appendix C 1. Remove the white plug
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Appendix C To set up the device wit
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Appendix C 4. Using the phone cord
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D Network setup (some models only)
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Appendix D Set up the device for wi
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Appendix D NOTE: If you cannot find
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Appendix D Guidelines for ensuring
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Appendix D 4. Restart your computer
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Appendix E NOTE: On a Macintosh com
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F Errors (Windows) This list repres
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Appendix F 3. Wait until the print
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Appendix F Before you try to clear
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Index Symbols/Numerics (ADF) automa
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test setup 197 troubleshoot 100 voi
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edial options, setting 54 reduce fa
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two-sided 34 uninstall software 205
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