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HP Officejet 4500 (G510) - static.highspeedb...

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Solution 2: Turn the product off and on<br />

Turn off the product, and then turn it on again.<br />

If the problem persists, try the next solution.<br />

Solution 3: Clean the electrical contacts<br />

Clean the electrical contacts on the ink cartridge. For more information, see Clean the ink cartridge<br />

contacts.<br />

If the problem persists, try the next solution.<br />

Solution 4: Replace the ink cartridge<br />

Replace the indicated ink cartridge. For more information, see <strong>HP</strong> supplies and accessories.<br />

NOTE: If your cartridge is still under warranty, contact <strong>HP</strong> support for service or replacement.<br />

For more information about ink cartridge warranty, see Ink cartridge warranty information.<br />

If the problem persists after you replace the cartridge, contact <strong>HP</strong> support. For more information,<br />

see <strong>HP</strong> support.<br />

Paper Mismatch<br />

The paper size or type selected in the printer driver does not match the paper loaded in the product.<br />

To solve this problem, try one of the following:<br />

• Load the correct paper in the product, and then press OK. For more information, see Load media<br />

• Press the (Cancel) button on the product’s control panel, select a different paper size in the<br />

printer driver, and then print the document again.<br />

The cartridge cradle cannot move<br />

Something is blocking the ink cartridge cradle (the part of the product that holds the ink cartridges).<br />

To clear the obstruction, press the (Power) button to turn off the product, and then check the<br />

product for jams.<br />

For more information, see Clear jams.<br />

Paper Jam<br />

Paper has become jammed in the product.<br />

Before you try to clear the jam, check the following:<br />

• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or<br />

damaged. For more information, see Media specifications.<br />

• Make sure that the product is clean. For more information, see Maintain the device.<br />

• Make sure that the trays are loaded correctly and are not too full. For more information, see<br />

Load media.<br />

For instructions on clearing jams, as well as more information about how to avoid jams, see Clear<br />

jams.<br />

Paper Jam<br />

Paper has become jammed in the automatic document feeder (ADF).<br />

Paper Jam 213

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