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Chapter 7 Step 1: Check the print quality settings The print quality settings in the product software might not be optimized for the type of document you are printing. Follow these steps to check these settings. If the issue persists, continue to the next solution Step 2: Check the Print in Grayscale setting. Windows 1. In the software program from which you want to print, click the File menu, click Print, and then click Setup, Properties, or Preferences. (Specific options might vary depending on the application that you are using.) 2. On the Features tab, review the following options, and then make any necessary changes. • Print quality: If you are not satisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. • Paper type: If one of the options matches your paper type exactly, choose the matching option rather than Automatic. • Resizing Options: Make sure the selected option matches your paper size. Mac OS X 1. From the File menu in your software application, choose Print. 2. Choose Paper Type/Quality from the pop-up menu (located below the Orientation setting in Mac OS X v10.5), review the following options, and then make any necessary changes. • Paper Type: If one of the options matches your paper type exactly, choose the matching option. • Quality: you are not satisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. 3. Choose Paper Handling from the pop-up menu, review the following options, and then make any necessary changes. Destination Paper Size: Make sure the selected option matches your paper size. Step 2: Check the Print in Grayscale setting The product software might be set to print in grayscale. Follow these steps to check this setting. If the issue persists, continue to the next solution. Windows 1. In the software program from which you want to print, click the File menu, click Print, and then click Setup, Properties, or Preferences. (Specific options might vary depending on the application that you are using.) 2. Click the Color tab. 3. Make sure Print in Grayscale is not selected. 80 Solve a problem
Mac OS X 1. From the File menu in your software application, choose Print. 2. Choose Paper Type/Quality from the pop-up menu (located below the Orientation setting in Mac OS X v10.5). 3. In the Color Options area, make sure the Color setting is not set to Grayscale. Solution 5: Check estimated ink levels and replace low or empty ink cartridges Follow these steps to check the estimated ink levels on your product, and then replace low cartridges according to the results. For more information about checking ink levels, see Check the estimated ink levels. • If the ink-level graphic shows low cartridges, and you are not satisfied with the quality of your prints, replace the cartridges now. For more information about replacing cartridges, see Replace the ink cartridges. • If the ink-level graphic shows cartridges that are not low, you do not need to replace the cartridges yet. Continue to the next solution. Solution 6: Print and evaluate a diagnostic report and troubleshoot defects 1. To help diagnose the print quality problems, follow the instructions for your particular model to print a diagnostic report. • If your product does not support wireless communication, see Print Quality Diagnostic Report. • If your product supports wireless communication, see Self-Test Report. 2. After evaluating the report, if you see no defects on the diagnostic report, the print mechanism and ink supplies are working correctly. If prints are still unsatisfactory, check the following: • Make sure the image file has sufficient resolution. Images that have been enlarged too much might appear fuzzy or blurry. • If the problem seems confined to a band near the edge of a print, the problem might not appear on the other end of the print. Try using a program on your computer to rotate the document or image 180 degrees. • If the issue persists, visit the <strong>HP</strong> online support Web site at www.hp.com/ support for further troubleshooting information. NOTE: Stop troubleshooting here. Do not continue with the steps below if the page shows no defects. 3. If you see one or more defects on the diagnostic report, continue to the next solution. Poor print quality and unexpected printouts 81
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User Guide OFFICEJET 4500 A909 G510
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Copyright information © 2009 Copyr
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Print photos.......................
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4 Poor print quality and unexpected
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Regulatory information.............
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Use the HP Solution Center (Windows
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Chapter 1 Eco-Tips HP is committed
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Chapter 1 (continued) 4 1-LINE (fax
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Chapter 1 To change settings for a
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Chapter 1 (continued) HP Printing P
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Chapter 1 ◦ Media that is too lig
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Chapter 1 20 Get started To load me
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Chapter 1 Clean the exterior WARNIN
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Chapter 1 4. Lift the automatic doc
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Chapter 2 Print documents (Mac OS X
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Chapter 2 6. In the Basic Options a
Page 34 and 35: Chapter 2 5. Click Photo Printing -
Page 36 and 37: Chapter 2 7. Select the paper type:
Page 38 and 39: Chapter 2 6. Choose Paper Type/Qual
Page 40 and 41: Chapter 3 3. Press right arrow to s
Page 42 and 43: Chapter 4 38 Copy • Lighter/Darke
Page 44 and 45: Chapter 5 TIP: You can also send a
Page 46 and 47: Chapter 5 Send a fax from memory Yo
Page 48 and 49: Chapter 5 phone lines. On poor phon
Page 50 and 51: Chapter 5 NOTE: If Backup fax is en
Page 52 and 53: Chapter 5 NOTE: If an incorrect pap
Page 54 and 55: Chapter 5 Receive faxes to your com
Page 56 and 57: Chapter 5 • Set the fax error cor
Page 58 and 59: Chapter 5 Set the dial type you are
Page 60 and 61: Chapter 5 Use reports NOTE: If you
Page 62 and 63: Chapter 5 Clear the fax log • Num
Page 64 and 65: 6 Work with ink cartridges To ensur
Page 66 and 67: Chapter 6 Handle the ink cartridges
Page 68 and 69: Chapter 6 If you are replacing the
Page 70 and 71: Chapter 6 10. Load the ink cartridg
Page 72 and 73: Chapter 6 To align the ink cartridg
Page 74 and 75: 7 Solve a problem HP support The in
Page 76 and 77: Chapter 7 • Messages that appear
Page 78 and 79: Chapter 7 After the phone support p
Page 80 and 81: Chapter 7 Check the device software
Page 82 and 83: Chapter 7 electromagnetic fields. A
Page 86 and 87: Chapter 7 Print Quality Diagnostic
Page 88 and 89: Chapter 7 84 Solve a problem To pre
Page 90 and 91: Chapter 7 86 Solve a problem The li
Page 92 and 93: Chapter 7 88 Solve a problem Exampl
Page 94 and 95: Chapter 7 Solution 9: Replace the p
Page 96 and 97: Chapter 7 To clean the area around
Page 98 and 99: Chapter 7 • When using thin speci
Page 100 and 101: Chapter 7 • Black dots or streaks
Page 102 and 103: Chapter 7 Part of the document did
Page 104 and 105: Chapter 7 Take steps to improve the
Page 106 and 107: Chapter 7 • Make sure you use the
Page 108 and 109: Chapter 7 port labeled 1-LINE on th
Page 110 and 111: Chapter 7 • Other equipment, whic
Page 112 and 113: Chapter 7 • Make sure the device
Page 114 and 115: Chapter 7 110 Solve a problem • I
Page 116 and 117: Chapter 7 TIP: If the device came w
Page 118 and 119: Chapter 7 Solve wireless problems (
Page 120 and 121: Chapter 7 Mac OS X ▲ Click the Ai
Page 122 and 123: Chapter 7 3. Do one of the followin
Page 124 and 125: Chapter 7 Another common problem is
Page 126 and 127: Chapter 7 Check the device IP addre
Page 128 and 129: Chapter 7 • If the computer canno
Page 130 and 131: Chapter 7 Understand the network co
Page 132 and 133: Chapter 7 2. Gently pull the paper
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A Technical information This sectio
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Appendix A Ink cartridge warranty i
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Appendix A Processor: 192 MHz ARM9
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Appendix A (continued) Media size M
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Appendix A (continued) Tray Type We
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Appendix A (continued) Paper type D
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Appendix A Regulatory information T
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Appendix A Notice to users in Japan
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Appendix A Notice to users of the C
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Appendix A Exposure to radio freque
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Appendix A Declaration of conformit
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Appendix A Environmental product st
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Appendix A Power consumption Hewlet
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Appendix A HP Officejet 4500 Deskto
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Appendix A ZLIB zlib.h -- interface
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Appendix A Expat Copyright (c) 1998
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix A HP Officejet 4500 Wirele
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Appendix A OpenSSL Copyright (C) 19
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Appendix B • The HP software on y
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Appendix C Countries/regions with a
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Appendix C (continued) Other equipm
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Appendix C 3. Connect an additional
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Appendix C 1 Telephone wall jack 2
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Appendix C Set up the device with a
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Appendix C 4. Connect the DSL modem
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Appendix C Shared voice/fax with co
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Appendix C (continued) 3 Answering
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Appendix C 1. Remove the white plug
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Appendix C To set up the device wit
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Appendix C 4. Using the phone cord
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D Network setup (some models only)
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Appendix D Set up the device for wi
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Appendix D NOTE: If you cannot find
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Appendix D Guidelines for ensuring
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Appendix D 4. Restart your computer
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Appendix E NOTE: On a Macintosh com
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F Errors (Windows) This list repres
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Appendix F 3. Wait until the print
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Appendix F Before you try to clear
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Index Symbols/Numerics (ADF) automa
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test setup 197 troubleshoot 100 voi
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edial options, setting 54 reduce fa
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two-sided 34 uninstall software 205
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