Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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"A2"<br />
"<br />
Model"Long]Form"<br />
Questionnaire"<br />
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This"appendix"sets"out"the"text"and"routing"of"a"model"long]form"questionnaire,"<br />
optimised"for"a"general"face]to]face"survey"of"micro]businesses."It"is"comprised"<br />
of" a" series" of" modules" that" each" deal" with" a" different" aspect" of" respondent"<br />
experience."<br />
"<br />
O!Module:!! Outline"of"business"characteristics"(for"context"and"routing)"<br />
K!Module:!! Knowledge"and"awareness"of"legal"services"<br />
R!Module:!! Recent"use"of,"and"relationship"with,"professional"services"<br />
P!Module:!! Problem"experience"(Basic"descriptions"of"problems"faced"and"<br />
responses"taken)""<br />
S!Module:! Detailed"problem"resolution"strategy"(sub]sample)"<br />
A!Module:! Use"of"independent"advice"(sub]module"of"S"module)"<br />
H!Module:! Hopes"and"outcomes!<br />
D!Module:! Additional"respondent"characteristics"and"attitudes"<br />
"<br />
While" the" survey" derives" many" structural" and" content" elements" from"<br />
well]established"surveys"of"justiciable"problems,"and"some"elements"have"been"<br />
subjected" to" cognitive" testing," it" has" not" been" piloted" and" is" largely" untested."<br />
Given" the" uniqueness" of" the" business" context," the" diversity" of" business"<br />
respondents,"and"the"broad"range"of"issues"and"behaviours"that"the"survey"deals"<br />
with,"any"implementation"of"elements"of"the"questionnaire"should"be"preceded"<br />
by"thorough"piloting."<br />
<strong>The</strong>"questionnaire"is"not"suggested"to"be"in"an"optimal"form."Rather,"it"has"<br />
been"designed"to"provide"questions"and"question"modules"that"are"likely"to"be"of"<br />
interest"to"sponsors"of"business"focused"legal"need"surveys."<strong>The</strong>se"questions"can"<br />
be"selected"from"in"building"up"a"questionnaire"for"implementation."Attention"is"<br />
drawn"to"the"discussion"of"questionnaire/interview"length"in"Section"6"above."<br />
For"implementation,"an"introduction"to"any"questionnaire"would"need"to"<br />
be"added,"tailored"to"the"sample,"with"framing"designed"to"maximise"interest"and"<br />
participation."Also,"if"a"questionnaire"was"to"be"used"within"a"panel"survey,"then"<br />
questions"would"need"to"be"added"to"secure"permission"for"re]contact."<br />
Finally,"it"is"to"be"noted"that"the"model"questionnaire"includes"questions"<br />
to" identify" whether" the" initial" respondent" in" any" business" is" able" to" answer"<br />
detailed"questions"around"legal"issues"faced"by"that"business"(in"general"and"of"<br />
specific"types)."If"not,"the"details"of"competent"respondents"should"be"collected,"<br />
either" for" substitution" or" partial" follow]up." For" partial" follow]ups," a" shorter"<br />
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! 103!