Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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"<br />
What"did"you/your"business"hope"to"achieve"in"communicating"with"the"<br />
other"side?""<br />
"<br />
MULTICODE!<br />
1. Explain"what"it"was"my"business"wanted""<br />
2. Find"out"what"the"other"side"wanted"<br />
3." Find"out"more"about"the"problem"<br />
4."" Prevent"the"problem"getting"worse/escalating""<br />
5." Sort"out"part"of"the"problem"<br />
6."" Sort"out"the"problem"<br />
7."" Other"(specify)"<br />
8."" Don’t"know"<br />
"<br />
S5! [If!S1=Yes]!<br />
! (S4"SHOWCARD)"<br />
"<br />
" And"what"did!you"achieve?"<br />
!<br />
S6! [If!S1=No]!<br />
!<br />
! Did"you"[If"business"contains">1"person"‘or"anybody"else"within"your"<br />
business’]"write"to"or"otherwise"try"to"communicate"with"the"other"side"<br />
about"the"[detailed"problem"descriptor]?"<br />
"<br />
" Yes"<br />
" No"<br />
" Don't"know"<br />
"<br />
S7! [If!S1=No]!<br />
!<br />
! Did"you"[If"business"contains">1"person"‘or"anybody"else"within"your"<br />
business’]"receive"any"letters,"emails"or"other"communication"from"the"<br />
other"side"about"the"[detailed"problem"descriptor]?"<br />
"<br />
" Yes"<br />
" No"<br />
" Don't"know"<br />
"<br />
S8! [If!S7!=!Yes]"<br />
"<br />
What"was"the"communication"from"the"other"side"for?""<br />
PROBE"FULLY"<br />
MULTICODE"<br />
"<br />
1."" Asked"that"my"business"contact"the"other"side"<br />
2."" Asked"that"my"business"do"something"<br />
3."" Told"my"business"that"legal"or"other"formal"action"might"be"taken"against"me"<br />
4."" Other"(specify)"<br />
! 138!