Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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!<br />
H11! [If!H10=2!or!3]!<br />
!<br />
! How"much"would"you"say"that"not"completely"getting"what"it"hoped"for"<br />
cost"your"business?"<br />
!<br />
" POUNDS"<br />
!<br />
END!OF!HOPES!AND!OUTCOMES!SECTION!<br />
!<br />
S36! [If!business!did!nothing!to!resolve!problem:!S1=No!AND!S6=No!AND!<br />
S10=No!AND!S29=No/Missing!AND!(P14=1!AND!S15=NO)!AND!<br />
P16=None!AND!P17=No]!<br />
!<br />
! Would"it"be"fair"to"say"that"your"business"decided"to"do"nothing"to"sort"out"<br />
[detailed"problem"descriptor]?"<br />
"<br />
" Yes"<br />
" No"<br />
" Don't"know"<br />
"<br />
S37! [If!S36=Yes]!<br />
!<br />
! Why"did"your"business"do"nothing"to"try"to"sort"out"the"problem?"<br />
PROBE"FULLY"<br />
MULTICODE"<br />
"<br />
1. Would"have"had"negative"impact"on"reputation"<br />
2. Would"have"damaged"relationship"with"other"side"<br />
3. No"dispute"with"other"side/other"side"was"right"<br />
4. Problem"resolved"without"need"to"do"anything"<br />
5. Not"important"enough"<br />
6. Would"have"taken"too"much"time"<br />
7. Would"have"cost"too"much"<br />
8. Didn’t"know"the"legal"position"<br />
9. Didn’t"know"what"to"do"<br />
10. Would"not"have"made"a"difference"<br />
11. Other"(specify)"<br />
12. Don’t"know"<br />
!<br />
S38! [If!business!did!not!have!legal!staff!(O20=2,4,5)!AND!No!specialist!<br />
advice!sought!(P15=None!and!S15=None)]!<br />
!<br />
! Why"didn’t"your"business"obtain"specialist"legal"help"to"help"deal"with"the"<br />
problem?"<br />
PROBE"FULLY"<br />
MULTICODE"<br />
"<br />
"<br />
! 151!