Small Business Framework - Research - The Legal Services Board

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R2b! [For!each!of!‘2e’,!‘3c’!or!‘4f’!if!specified!at!R1,!if!corresponding!R2>1)!! " " " What"types"of"other"[legal"services/advice"services/specialist"support" services]"did"your"business"use?"" ! R3" [If!R2>0]! " " Do"you"have"an"on]going"contract"(sometimes"called"a"retainer)"with"a" [insert"service"type]"to"provide"such"services"as"your"business"may" require"from"time"to"time?" " Yes" No" Don’t"know" ! R3a! [If!R2=1!AND!R3!NOT!YES]!! ! " Had"your"business"used"the"same"[insert"service"type]"in"the"past?" " " Yes" No" Don’t"know" " R3b! [If!R2>1!AND!R3!NOT!YES]! ! " Had"your"business"used"the"same"[insert"service"type]s"in"the"past?" " " Yes,"all" Yes,"but"not"all" No" Don’t"know" " ! R4a! [If!R2=1!AND!R3!NOT!YES]!! ! ! Do"you"think"that"your"business’s"dealings"with"your"[insert"service"type]" will"carry"on"in"the"future?" " " Yes" No" Don’t"know" " R4b! [If!R2>1!AND!R3!NOT!YES]! ! ! Do"you"think"that"your"business’s"dealings"with"your"[insert"service"type]s" will"carry"on"in"the"future?" " " Yes,"all" Yes,"but"not"all" ! 114!
No" Don’t"know" " R5! (R5"SHOWCARD)" ! Looking"at"this"card,"in"which"areas"did"your"[insert"service"type](s)"help" your"business"in"the"past"12"months?" MULTICODE" " 1."" Trading"(including"commercial"contracts)" 2."" Tax"" 3."" Crime"" 4."" Employment"(excluding"work"related"injury/illness)" 5."" Work"related"injury/illness"" 6."" <strong>Business</strong>"premises"" 7."" Finance"and"debt"" 8."" Insurance"" 9."" Intellectual"property"" 10.""Government"regulation"" 11.""Competition" 12.""Environmental/nuisance"" 13.""<strong>Business</strong>"set]up/legal]status/ownership"" 14.""Other"(specify)"" " R6" Thinking"about"the"work"that"your"[insert"service"type](s)"did"for"your" business"in"the"past"12"months,"what"percentage"of"the"work"was" concerned"with"specific"problems/disputes,"rather"than"routine/non] contentious"matters?" " " NUMERIC'0^100' " R7! And"what"percentage"of"the"work"would"you"say"concerned"law"or" regulations?" " " NUMERIC'0^100' ! R8" (R8"SHOWCARD)" ! Now"looking"at"this"card,!which"of"these"means"did"your"business"use"to" communicate"with"or"obtain"help"from"your"[insert"service"type](s)"in"the" past"year?"Please"indicate"all"that"apply,"even"if"uncommon." MULTICODE" " 1. In]person"meetings" 2. Telephone"conversations" 3. Correspondence"by"post" 4. Through"someone"else" 5. Texting" 6. Email" ! 115!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
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employees"and"grow"their"business"t
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larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
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These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
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A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
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of"the"Dun"&"Bradstreet"business"da
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Table'5.3.' Broad'comparison'of'the
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Mode'of'Delivery:'Conclusions'and'R
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interview" multiple" respondents" t
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studies"may"offer"advantages"in"min
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" 6" " " Developing"a"Questionnaire
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Pilot" work" could" usefully" focus
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The" long]form" questionnaire" then
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" Some" legal" services" identified
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The" S" module" collects" informati
Page 68 and 69: Rental"agreement" Payment"of"rent"
Page 70 and 71: Table'6.4.'Oxera'framework'Level'1'
Page 72 and 73: ! 68! rights! " Trademarks" " Copyr
Page 74 and 75: " " Summary"and"Recommendations" 7"
Page 76 and 77: financial"year."This"represents"an"
Page 78 and 79: problematic."For"example,"2.9"milli
Page 80 and 81: sector." However," small" businesse
Page 82 and 83: " 8" " " References" " " AIA" Resea
Page 84 and 85: Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 92 and 93: ! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 144 and 145: MULTICODE" " Information/advice! 1.
Page 146 and 147: 9." Issue"legal"proceedings"" 10."
Page 148 and 149: A13! What" would" you" say" was" th
Page 150 and 151: " In"total,"how"much"time"did"you"s
Page 152 and 153: " Did"your"business"ask"for"this"he
Page 154 and 155: " No" " Don’t"know" " H4! [If!H3=
Page 156 and 157: 1. Did"not"need"legal"help" 2. Prob
Page 158 and 159: ! D!Module:"Detailed!characteristic
Page 160 and 161: D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163: ! I’m"now"going"to"read"out"a"few
Page 164 and 165: ! D37! [If!O1=No]! ! Can"I"ask"whet
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