Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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"<br />
A19! [If!A16=!Yes!in!part!OR!(A16!=!No!AND!A18=No)]!<br />
!<br />
! Who"[If"A16=Yes"part"‘else’]"paid"for"the"help"you"received"from"[adviser"<br />
1]?"<br />
"<br />
" OPEN"TEXT"<br />
"<br />
A20! [If!A16=!Yes!in!part]!<br />
!<br />
! How"much"did"[A19"answer]"contribute"to"the"cost"of"the"help"your"<br />
business"received"from"[adviser"1]?"<br />
"<br />
" AMOUNT"IN"POUNDS"<br />
!<br />
END!OF!ADVISER!LOOP!<br />
"<br />
[S19!and!S20!TO!BE!ASKED!OF!EACH!ADVISER!IDENTIFIED!AT!P16!<br />
(unsuccessful!attempts!to!obtain!help)]!<br />
"<br />
S19! [If!any!advisers!identified!at!P16]!<br />
!<br />
!You"said"earlier"that"in"dealing"with"[detailed"problem"description]"your"<br />
business"unsuccessfully"tried"to"obtain"help"from"a"[P16"service]."How"did"<br />
you"contact"(or"try"to"contact)"them?"<br />
!<br />
1. In]person"<br />
2. Telephone""<br />
3. Post"<br />
4. Email"<br />
5. Other"<br />
"<br />
S20!! [If!any!advisers!identified!at!P16!–!ASK!FOR!EACH!ADVISER!TYPE]!<br />
!<br />
And"why"were"you"unable"to"obtain"help"from"a"[P16"service]?"<br />
"<br />
1. Couldn’t"get"a"convenient"appointment"<br />
2. Kept"waiting"too"long"<br />
3. Couldn't"get"through"on"the"telephone"<br />
4. No"reply"to"letter/email"<br />
5. Not"able"to"provide"appropriate"help"<br />
6. Not"willing"to"help"<br />
7. Too"expensive"<br />
8. Other"<br />
!<br />
END!OF!UNSUCCESSFUL!ADVISER!LOOP!<br />
"<br />
S21! [If!any!advisers!identified!at!P16]!!<br />
! !<br />
! 145!