Small Business Framework - Research - The Legal Services Board

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R18! (R8"SHOWCARD)" " And"which"ONE"means"would"you"say"was"the"main"way"you" communicated"with"or"obtained"help"from"your"[insert"organisation" type](s)"in"the"past"year?" " END!OF!SUPPORT!ORGANISATION!LOOP! " R19!! (R19"SHOWCARD)" " " In"the"last"12"months,"has"your"business"obtained"help"from"any"public" sector"organisations"of"the"types"listed"on"this"card?"" " MULTICODE" " 1. Her"Majesty’s"Revenue"and"Customs"(HMRC)" 2. Police" 3. Local"authority" 4. Environment"Agency" 5. Health"and"Safety"Executive" 6. UK"Border"Agency" 7. Export"Credits"Guarantee"Department" 8. Criminal"Records"Bureau" 9. Insolvency"service" 10. Driver"and"Vehicle"Licensing"Agency"(DVLA)" 11. Department"for"<strong>Business</strong>,"Innovation"and"Skills" 12. Department"for"Work"and"Pensions" 13. Department"for"Environment,"Food"and"Rural"Affairs" 14. Other"government"department/agency"(specify)" " [R20!to!R26!to!loop!for!each!public!sector!organisation!type!identified!in! R19]! " R20! [If!any!service!identified!at!R19]! Was"any"of"the"help"you"received"from"the"[insert"public"sector" organisation"type]"help"that"you"have"already"mentioned"receiving"from" an"accountancy,"advice"or"specialist"support"service?" " " Yes" " No" " Don't"know" " R21! [If!R20=Yes]! " (R1"SHOWCARD)" ! ! Which"type"of"accountancy,"advice"or"specialist"support"service"was"it?" " R22! !(R5"SHOWCARD)" ! ! 118!
!Looking"at"this"card,"in"which"areas"did"the"[insert"public"sector" organisation"type]"help"your"business"in"the"past"12"months?" " R23" Thinking"about"the"help"that"you"obtained"from"the"[insert"public"sector" organisation"type](s)"in"the"past"12"months,"what"percentage"of"it"was" concerned"with"specific"problems/disputes,"rather"than"routine/non] contentious"matters?" " " NUMERIC'0^100' " R24! And"what"percentage"of"the"help"would"you"say"concerned"law"or" regulations?" " " NUMERIC'0^100' " R25! (R8"SHOWCARD)" ! Now"looking"at"this"card,!which"of"these"means"did"you"use"to" communicate"with"or"obtain"help"from"the"[insert"public"sector" organisation"type]"in"the"past"year?"Please"indicate"all"that"apply,"even"if" uncommon." ! R26! (R8"SHOWCARD)" ! And"which"ONE"means"would"you"say"was"the"main"way"you" communicated"with"or"obtained"help"from"the"[insert"public"sector" organisation"type]"in"the"past"year?" " END!OF!PUBLIC!SECTOR!ORGANISATION!LOOP! " " R27!! [ALL]! " " In"the"past"12"months"did"your"business"use"the"Internet"to"do"any"of"the" following"(including"any"service"use"you"have"already"told"me"about):" " 1. Download"a"contract" 2. Download"a"standard"terms"and"conditions"template" 3. Download"another"type"of"legal"document"template" 4. Obtain"information"about"the"law/regulations" 5. Obtain"information"about"ways"to"resolve"disputes" 6. Obtain"tailored"advice"about"a"legal"issue" 7. Start"legal"proceedings"(e.g."using"Money"Claim"Online)" 8. Defend"legal"proceedings"(e.g."using"Money"Claim"Online)" 9. None"of"the"above" " R28! [If!any!Internet!use!identified!at!R27]! " ! 119!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
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employees"and"grow"their"business"t
Page 22 and 23:
larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
Page 38 and 39:
These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
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A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
Page 48 and 49:
of"the"Dun"&"Bradstreet"business"da
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Table'5.3.' Broad'comparison'of'the
Page 52 and 53:
Mode'of'Delivery:'Conclusions'and'R
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interview" multiple" respondents" t
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studies"may"offer"advantages"in"min
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" 6" " " Developing"a"Questionnaire
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Pilot" work" could" usefully" focus
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The" long]form" questionnaire" then
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" Some" legal" services" identified
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The" S" module" collects" informati
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Rental"agreement" Payment"of"rent"
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Table'6.4.'Oxera'framework'Level'1'
Page 72 and 73: ! 68! rights! " Trademarks" " Copyr
Page 74 and 75: " " Summary"and"Recommendations" 7"
Page 76 and 77: financial"year."This"represents"an"
Page 78 and 79: problematic."For"example,"2.9"milli
Page 80 and 81: sector." However," small" businesse
Page 82 and 83: " 8" " " References" " " AIA" Resea
Page 84 and 85: Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 92 and 93: ! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 144 and 145: MULTICODE" " Information/advice! 1.
Page 146 and 147: 9." Issue"legal"proceedings"" 10."
Page 148 and 149: A13! What" would" you" say" was" th
Page 150 and 151: " In"total,"how"much"time"did"you"s
Page 152 and 153: " Did"your"business"ask"for"this"he
Page 154 and 155: " No" " Don’t"know" " H4! [If!H3=
Page 156 and 157: 1. Did"not"need"legal"help" 2. Prob
Page 158 and 159: ! D!Module:"Detailed!characteristic
Page 160 and 161: D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163: ! I’m"now"going"to"read"out"a"few
Page 164 and 165: ! D37! [If!O1=No]! ! Can"I"ask"whet
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