Small Business Framework - Research - The Legal Services Board

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" MULTICODE" ! 29! And"again"thinking"of"this"problem,"would"you"say"this"problem"is"now" over"or"still"on]going?" ! 1. Now"over" 2. Most"likely"now"over" 3. Too"early"to"say" 4. On]going" 5. Don’t"know" ! 30! Who"is/was"the"problem"with?"(i.e."Who"was"the"other"side?)" " OPEN"TEXT! ! 31! Thinking"about"at"the"time"this"particular"problem"first"started,"would" you"say:"" " 1. The"other"side"had"done"something"wrong,"or"were"at"fault" 2. The"other"side"thought"your"business"had"done"something"wrong,"or" were"at"fault" 3. Both" 4. Neither." ! 32! "Which," if" any," of" these" descriptions" best" indicates" the" character" of" the" problem?"You"can"choose"more"than"one"option,"or"none." " 1. Bad"luck" 2. Moral" 3. Private"to"those"concerned"(i.e."not"something"to"involve"others"with)" 4. Criminal" 5. Legal" 6. Bureaucratic" 7. Social" 8. None"of"the"above" ! 33" Looking" at" this" scale" –" where" the" top" of" the" bar" represents" the" most" serious" type" of" problem" your" business" could" possibly" face," and" the" bottom"of"the"bar"represents"the"least"serious"–"please"mark"on"the"scale" where"you"would"place"this"particular"problem." [SHOW"SEVERITY"SCALE]" ! " NUMBER" ! 34! Do"any"of"the"following"descriptions"reflect"the"ability"of"your"business" to"deal"with"these"types"of"problem?" " ! 94!
1. Somebody" in" the" business" has" specialist" knowledge" of" the" law" and" regulation"in"this"area" 2. The"business"has"experience"of"dealing"with"problems"in"this"area" 3. Problems" in" this" area" are" routinely" handed" over" to" an" external" professional/support"service" 4. No,"none"of"the"above" " 35! !Which"of"these"descriptions"best"indicate"how"your"business"went"about" sorting"out"the"[problem]?"Please"tell"me"all"that"apply." "[MULTICODE"BUT"1,"2"and"7"must"be"single"codes]" " 1."" Did"nothing" 2."" Entirely"on"its"own" 3."" With"help"from"outside"business"friends/colleagues"" 4."" With"help"from"an"independent"adviser/representative/support" service"" 5." Outside"business"friends/colleagues"sorted"out"the"problem"(or"are" sorting"it"out)" 6."" An"independent"adviser/representative/support"service"sorted"out" the"problem"(or"are"sorting"it"out)" 7." Don’t"know" ! 36! [If!Q35!=!4!or!6]" ! ! And"which"of"these"types"of"adviser/representative/support"service"was" it"you"got"help"from?" " LEGAL"" 1. Solicitor’s"firm" 2. Independent"barrister" 3. Other" organisation" offering" legal" advice" (including" legal" helplines)" (specify)"" FINANCIAL/TAX"RELATED" 4. Accountant" 5. Other"financial/tax"adviser"(specify)"" SPECIALIST"SUPPORT" 6. Debt"collection/recovery"service" 7. HR/Employment"service"" 8. (Insurance)"Loss"adjuster" 9. Other"specialist"support"service"(specify)"" A"TRADE/BUSINESS"ORGANISATION" 10. Trade"body/professional"association"" 11. Chamber"of"Commerce" 12. Local"enterprise"agency" 13. Other"trade/business"organisation"(specify)" GOVERNMENT"PROVIDED"HELP" 14.""Business"Link" 15.""Other"government"advice"service"(specify)" OTHER"INDEPENDENT"SOURCE"OF"HELP"(specify)"" ! 95!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
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employees"and"grow"their"business"t
Page 22 and 23:
larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
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These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
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A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
Page 48 and 49: of"the"Dun"&"Bradstreet"business"da
Page 50 and 51: Table'5.3.' Broad'comparison'of'the
Page 52 and 53: Mode'of'Delivery:'Conclusions'and'R
Page 54 and 55: interview" multiple" respondents" t
Page 56 and 57: studies"may"offer"advantages"in"min
Page 58 and 59: " 6" " " Developing"a"Questionnaire
Page 60 and 61: Pilot" work" could" usefully" focus
Page 62 and 63: The" long]form" questionnaire" then
Page 64 and 65: " Some" legal" services" identified
Page 66 and 67: The" S" module" collects" informati
Page 68 and 69: Rental"agreement" Payment"of"rent"
Page 70 and 71: Table'6.4.'Oxera'framework'Level'1'
Page 72 and 73: ! 68! rights! " Trademarks" " Copyr
Page 74 and 75: " " Summary"and"Recommendations" 7"
Page 76 and 77: financial"year."This"represents"an"
Page 78 and 79: problematic."For"example,"2.9"milli
Page 80 and 81: sector." However," small" businesse
Page 82 and 83: " 8" " " References" " " AIA" Resea
Page 84 and 85: Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 92 and 93: ! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 144 and 145: MULTICODE" " Information/advice! 1.
Page 146 and 147: 9." Issue"legal"proceedings"" 10."
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A13! What" would" you" say" was" th
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" In"total,"how"much"time"did"you"s
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" Did"your"business"ask"for"this"he
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" No" " Don’t"know" " H4! [If!H3=
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1. Did"not"need"legal"help" 2. Prob
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! D!Module:"Detailed!characteristic
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D15! [If!D14=No]! ! Does"your"busin
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! I’m"now"going"to"read"out"a"few
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! D37! [If!O1=No]! ! Can"I"ask"whet
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