Small Business Framework - Research - The Legal Services Board

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MULTICODE" " Information/advice! 1." Explained"communications"received"by"your"business" 2. Explained"the"legal"position"" 3. Suggested/recommended"how"the"problem"could"be"resolved"" 4."" Suggested/recommended"where"help"could"be"obtained" ! Practical!assistance! 5." Obtained"information/advice"on"behalf"of"your"business"" 6." Helped"write"letters"or"fill"in"forms" 7." Communicated"with"the"other"side" 8." Negotiated"with"the"other"side" 9." Resolved"the"problem" ! Other! 10."Other"(specify)" " S13! [If!S10=YES]!! ! ! In"total,"how"much"time"did"you"[If"business"contains">1"person"‘or" anybody"else"within"your"business’]"spend"discussing"the"problem"with" friends"or"colleagues"working"in"other"businesses?" " " HOURS/MINUTES" ! S14! In"total,"how"much"time"did"friends"or"colleagues"working"in"other" businesses"spend"providing"practical"assistance"to"your"business"to"help" solve"the"problem?" ! " HOURS/MINUTES" ! S15! "(SHOWCARD"P15)" ! You"said"earlier"that"in"dealing"with"[detailed"problem"description]"your" business"was"helped"by"[list"P15"services"[If"none"‘no"independent" adviser,"representative"or"support"service’]]."Can"I"just"check"whether"you" obtained"any"independent"advice"or"assistance"from"any"other" organisation"of"the"type"on"this"card"to"help"solve"the"[problem' descriptor]?"" " " Yes" " No" " Don’t"know" ! S16! [If!S15=Yes]! " (SHOWCARD"P15)" ! ! Which"ones?" ! 140!
! S17! [If!ANY!ADVISERS!DETAILED:!(P14!=!4!or!6)!OR!If!S15=Yes]! " " How"many"of"the"following"types"of"independent"adviser,"representative" or"support"service"did"you"obtain"help"from?" " [List"ON"SCREEN"each"adviser"type"from"P15"and"S16"(combined)]" " ONE"NUMBER"PER"ADVISER"TYPE" " S18! [If!ANY!ADVISERS!DETAILED:!(P14!=!4!or!6)!OR!If!S15=Yes]! ! " And"in"what"order"did"you"first"seek"help"from"them?" " " [List"ON"SCREEN"each"adviser"type"as"many"times"as"indicated"by"S17]" " " ORDER"EACH"ADVISER"INDICATED"BY"S17" " [LOOP!A1!TO!A20!FOR!FIRST!FOUR!ADVISERS,!IN!THE!ORDER!THAT!THE! RESPONDENT!SOUGHT!HELP!FROM!THEM]! " I"am"now"going"to"ask"you"for"brief"details"of"what"help"you"obtained"from"[If"S17" total">"1"add"‘each"of’"[If"S17"total">4"add"‘the"first"four"of’]]"the" people/organisations"you"have"mentioned"helped"you." " A1! But"first,"can"I"quickly"ask"why"it"was"that"you"decided"to"seek"help"from" [adviser"1]?" " 1. Adviser"was"recommended"to"the"business"[specify"by"who]" 2. Adviser"was"under"contract"with"business" 3. Adviser"had"previously"helped"the"business" 4. Adviser"was"already"known"(although"no"previous"help)" 5. Came"across"adviser"during"online"search" 6. Came"across"adviser"during"other"search" " A2! What"help"did"you"hope"to"get"from"[adviser"1]?! MULTICODE" " Information/advice! 1." Explain"communications"received"by"your"business" 2." Explain"the"legal"position"" 3." Suggest/recommend"how"the"problem"could"be"resolved"" 4."" Suggest/recommend"where"help"could"be"obtained" ! Practical!assistance! 5." Obtain"information/advice"on"behalf"of"your"business"" 6." Help"write"letters"or"fill"in"forms" 7." Communicate"with"the"other"side" 8." Negotiate"with"the"other"side" ! 141!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
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employees"and"grow"their"business"t
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larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
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These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
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A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
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of"the"Dun"&"Bradstreet"business"da
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Table'5.3.' Broad'comparison'of'the
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Mode'of'Delivery:'Conclusions'and'R
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interview" multiple" respondents" t
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studies"may"offer"advantages"in"min
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" 6" " " Developing"a"Questionnaire
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Pilot" work" could" usefully" focus
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The" long]form" questionnaire" then
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" Some" legal" services" identified
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The" S" module" collects" informati
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Rental"agreement" Payment"of"rent"
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Table'6.4.'Oxera'framework'Level'1'
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! 68! rights! " Trademarks" " Copyr
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" " Summary"and"Recommendations" 7"
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financial"year."This"represents"an"
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problematic."For"example,"2.9"milli
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sector." However," small" businesse
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" 8" " " References" " " AIA" Resea
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Utrecht'Law'Review,'8(1),"51]77." C
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Collis,"J."(2011)"Small"company"abb
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Roberts,"C."(2007)"Mixing"Modes"of"
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Do"you"have"a"good"knowledge"of"the
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! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 146 and 147: 9." Issue"legal"proceedings"" 10."
Page 148 and 149: A13! What" would" you" say" was" th
Page 150 and 151: " In"total,"how"much"time"did"you"s
Page 152 and 153: " Did"your"business"ask"for"this"he
Page 154 and 155: " No" " Don’t"know" " H4! [If!H3=
Page 156 and 157: 1. Did"not"need"legal"help" 2. Prob
Page 158 and 159: ! D!Module:"Detailed!characteristic
Page 160 and 161: D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163: ! I’m"now"going"to"read"out"a"few
Page 164 and 165: ! D37! [If!O1=No]! ! Can"I"ask"whet
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