Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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telephone"respondents"would"not"think"to"offer"without"prompting,"and"a"direct"<br />
result"of"the"question"framing.!!<br />
!! Even"relatively"slight"differences"have"been"shown"to"have"a"substantial"<br />
impact" on" results" within" the" context" of" surveys" of" justiciable" problem"<br />
experience." In" the" context" of" the" Paths'to'Justice'survey'(Genn" 1999)" and'CSJS"<br />
(Pleasence" 2006)," care" was" therefore" taken" to" avoid" indicating" to" respondents"<br />
that" the" surveys" concern" ‘legal’" issues." So," with" the" CSJS/CSJPS," the" survey" has"<br />
been"presented"as"being"about"problems"of"everyday"life,"and"references"to"law,"<br />
lawyers"and"legal"processes"restricted"to"a"narrow"set"of"questions"specifically"<br />
dealing" with" understanding" and" usage," all" of" which," importantly," occur" after"<br />
problem" identification." <strong>The</strong>" impact" of" framing" a" general" population" survey" as"<br />
being"specifically"about"legal"issues"was"recently"highlighted"by"an"experiment"in"<br />
which" a" survey" was" randomly" presented" to" individuals" as" either" being" about"<br />
‘different"kinds"of"problems"or"disputes’"or"‘different"kinds"of"legal"problems"or"<br />
disputes’."It"was"found"that"the"simple"insertion"of"the"single"word"‘legal’"on"just"<br />
one" occasion" when" introducing" the" survey" (and" at" no" part" thereafter)" led" to" a""<br />
substantial"decrease"in"the"likelihood"of"problems"being"reported"(from"63%"to"<br />
51%,"χ²"="13.88,"p"