Small Business Framework - Research - The Legal Services Board

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And"did"your"business"unsuccessfully"try"to"get"help"from"any"of"the" sources"on"this"card?" " ! P17! Did" you" [If" business" contains" >1" person" ‘or" anybody" else" within" your" business’]"use"the"Internet"or"any"leaflet,"booklet"or"book"to"hep"sort"out" the"problem?" " Yes,"Internet" Yes,"leaflet,"booklet"or"book" Yes,"both" No" " Don’t"know" ! P18! !(P18"SHOWCARD)" ! And"can"I"check"whether"any"of"the"following"things"happened/have" happened)/"as"part"of"the"problem"or"sorting"the"problem"out?" [Interviewers"to"suggest"careful"consideration"may"be"necessary]" " [PROMPT:"Contact"includes"any"sort"of"contact"]"including"meeting," telephoning"or"writing]" MULTICODE" " 1. Your"business"was"contacted"by"a"lawyer"or"formal"agent"(e.g."debt" collection"agency)"of"the"other"side" 2. Conciliation,"mediation"or"arbitration"took"place"" 3. A"regulator"or"ombudsman"became"involved" 4. The"police"became"involved" 5. A"formal"appeals"service"became"involved" 6. Tribunal"proceedings"commenced/a"tribunal"became"involved" 7. Legal"proceedings"commenced/a"court"became"involved" 8. There"was"a"tribunal"hearing" 9. There"was"a"court"hearing" 10. None"of"these" 11. Don’t"know" 12. Refused" ! P18a!! [If!P18!=!9]! ! ! And"did"a"lawyer"appear"on"behalf"of"your"business"at"any"court"hearing?" " " Yes" " No" " Don’t"know" ! P19! [If!P9!=!Now!over!or!Most!likely!now!over]! ! (P19"SHOWCARD)" ! ! 132!
You"said"earlier"that"the"problem"is"[now"over/most"likely"now"over]." Which"of"these"descriptions"best"describes"how"the"problem"concluded?"" " MULTICODE."CODE"ONLY"1"FROM"CODES"1"TO"9,"PLUS"CODE"10"IN" ADDITION,"IF"APPROPRIATE." " " " 1."" Decision"of"a"court/tribunal"" 2." Decision"of"a"formal"appeals"service" 3."" Decision/action"of"an"independent"third"party"(e.g."the"police,"a" regulator)"" 4." Agreement"reached"through"conciliation,"mediation"or"arbitration" sessions,"hosted"by"an"independent"person/organisation"" 5." Agreement"reached"through"somebody"who"was"acting"for"your" business"(e.g."solicitor"or"accountant)" 6." Agreement"reached"directly"between"your"business"and"the"other" side" 7." The"other"side"acted"independently"to"sort"out"problem" 8." Your"business"acted"independently"of"the"other"side"to"sort"out" problem" 9." The"problem"sorted"itself"out"without"your"business"or"the"other"side" doing"anything" 10." "Your"business"is"just"putting"up"with"the"problem." 11." Don’t"know" ! P20! [If!P9!=!Now!over!or!Most!likely!now!over]! ! And,"to"what"extent"would"you"say"the"disagreement"concluded"in"your" business’s"favour?"PROBE"FULLY" " 1. Completely"in"your"favour" 2. Mostly"in"your"favour" 3. Mostly"not"in"your"favour" 4. Not"at"all"in"your"favour" 5." Don’t"know" ! P21!"" "Did"your"business"experience"any"of"the"things"on"this"card"as"part"of,"or" as"a"result"of,"this"[problem]?"Please"just"read"out"the"numbers.! " 1. Loss"of"customer/contract" 2. Loss"of"income" 3. Additional"costs"(e.g."increased"insurance"costs)" 4. Inability"to"take"on"new"work" 5. Inability"to"complete"scheduled"work" 6. Damage"to"property" 7. Damage"to"reputation" 8. Damage"to"relationship"with"another"business" 9. Loss"of"employees" 10. Had"to"cease"trading" 11. Change"in"ownership/structure"of"the"business" ! 133!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
Page 6 and 7:
then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
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employees"and"grow"their"business"t
Page 22 and 23:
larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
Page 30 and 31:
" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
Page 38 and 39:
These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
Page 44 and 45:
A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
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of"the"Dun"&"Bradstreet"business"da
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Table'5.3.' Broad'comparison'of'the
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Mode'of'Delivery:'Conclusions'and'R
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interview" multiple" respondents" t
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studies"may"offer"advantages"in"min
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" 6" " " Developing"a"Questionnaire
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Pilot" work" could" usefully" focus
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The" long]form" questionnaire" then
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" Some" legal" services" identified
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The" S" module" collects" informati
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Rental"agreement" Payment"of"rent"
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Table'6.4.'Oxera'framework'Level'1'
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! 68! rights! " Trademarks" " Copyr
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" " Summary"and"Recommendations" 7"
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financial"year."This"represents"an"
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problematic."For"example,"2.9"milli
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sector." However," small" businesse
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" 8" " " References" " " AIA" Resea
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Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 92 and 93: ! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 144 and 145: MULTICODE" " Information/advice! 1.
Page 146 and 147: 9." Issue"legal"proceedings"" 10."
Page 148 and 149: A13! What" would" you" say" was" th
Page 150 and 151: " In"total,"how"much"time"did"you"s
Page 152 and 153: " Did"your"business"ask"for"this"he
Page 154 and 155: " No" " Don’t"know" " H4! [If!H3=
Page 156 and 157: 1. Did"not"need"legal"help" 2. Prob
Page 158 and 159: ! D!Module:"Detailed!characteristic
Page 160 and 161: D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163: ! I’m"now"going"to"read"out"a"few
Page 164 and 165: ! D37! [If!O1=No]! ! Can"I"ask"whet
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