Small Business Framework - Research - The Legal Services Board

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7. Internet"(excluding"email)" ! R8a! [If!R8=7]! ! ! How"did"your"business"obtain"help"via"the"Internet"(REMINDER:"other" than"through"email)?" " 1. Chat" 2. Instant"messaging" 3. Forum" 4. Ask"site" 5. Blog" 6. Social"network" ' R9! (R8"SHOWCARD)" ! And"which"ONE"means"would"you"say"was"the"main"way"your"business" communicated"with"or"obtained"help"from"your"[insert"service"type](s)"in" the"past"year?" ' R10a! [If!R4a!=!Yes!or!R4b!=!Yes,!all!or!Yes,!but!not!all]! ! How"important"is/are"your"[insert"service"type](s)"to"the"running"of"your" business?" 1. Very"Important"" 2. Important"" 3. Moderately"Important"" 4. Of"Little"Importance"" 5. Unimportant" ! R10b! How"satisfied"have"you"been"with"the"service"provided"by"your"[insert" service"type](s)?" 1. Extremely"satisfied" 2. Very"satisfied" 3. Somewhat"satisfied" 4. Somewhat"dissatisfied" 5. Very"dissatisfied" 6. Extremely"dissatisfied" ! R10c! Approximately,"how"much"did"your"business"pay"for"the"services"provided" by"your"[insert"service"type](s)"over"the"past"year?" " POUNDS" " END!OF!SERVICE!LOOP! ! R11! (R11"SHOWCARD)" " " Since"[12"months],"has"your"business"obtained"help"from"any" organisations"of"the"types"listed"on"this"card?"" ! 116!
MULTICODE" " 1. A"national"business"association"(e.g."Federation"of"Small"Businesses," Institute"of"Directors,"CBI)" 2. Trade"body/professional"association" 3. Chamber"of"Commerce" 4. Local"enterprise"agency" 5. Business"Link" 6. Other"similar"business"support"organisation"(specify)" ! [R12!to!R18!to!loop!for!each!support!organisation!type!identified!in!R11]! " R12! [If!any!service!identified!at!R1]! Was"any"of"the"help"you"received"from"the/a"[insert"organisation"type]" help"that"you"have"already"mentioned"receiving"from"an"accountancy," advice"or"specialist"support"service?" " " Yes" " No" " Don't"know" " R13! [If!R12=Yes]! " (R1"SHOWCARD)" ! ! Which"type"of"accountancy,"advice"or"specialist"support"service"was"it?" " R14! !(R5"SHOWCARD)" ! !Looking"at"this"card,"in"which"areas"did"the/a"[insert"organisation"type]" help"your"business"in"the"past"12"months?" " R15" Thinking"about"the"help"that"you"obtained"from"the/a"[insert"organisation" type](s)"in"the"past"12"months,"what"percentage"of"it"was"concerned"with" specific"problems/disputes,"rather"than"routine/non]contentious" matters?" " " NUMERIC'0^100' " R16! And"what"percentage"of"the"help"would"you"say"concerned"law"or" regulations?" " " NUMERIC'0^100' " R17! (R8"SHOWCARD)" ! Now"looking"at"this"card,!which"of"these"means"did"you"use"to" communicate"with"or"obtain"help"from"your"[insert"organisation"type](s)" in"the"past"year?"Please"indicate"all"that"apply,"even"if"uncommon." ! ! 117!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
Page 20 and 21:
employees"and"grow"their"business"t
Page 22 and 23:
larger"financial"companies,"a"signi
Page 24 and 25:
organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
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These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
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A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
Page 48 and 49:
of"the"Dun"&"Bradstreet"business"da
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Table'5.3.' Broad'comparison'of'the
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Mode'of'Delivery:'Conclusions'and'R
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interview" multiple" respondents" t
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studies"may"offer"advantages"in"min
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" 6" " " Developing"a"Questionnaire
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Pilot" work" could" usefully" focus
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The" long]form" questionnaire" then
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" Some" legal" services" identified
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The" S" module" collects" informati
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Rental"agreement" Payment"of"rent"
Page 70 and 71: Table'6.4.'Oxera'framework'Level'1'
Page 72 and 73: ! 68! rights! " Trademarks" " Copyr
Page 74 and 75: " " Summary"and"Recommendations" 7"
Page 76 and 77: financial"year."This"represents"an"
Page 78 and 79: problematic."For"example,"2.9"milli
Page 80 and 81: sector." However," small" businesse
Page 82 and 83: " 8" " " References" " " AIA" Resea
Page 84 and 85: Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 92 and 93: ! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 144 and 145: MULTICODE" " Information/advice! 1.
Page 146 and 147: 9." Issue"legal"proceedings"" 10."
Page 148 and 149: A13! What" would" you" say" was" th
Page 150 and 151: " In"total,"how"much"time"did"you"s
Page 152 and 153: " Did"your"business"ask"for"this"he
Page 154 and 155: " No" " Don’t"know" " H4! [If!H3=
Page 156 and 157: 1. Did"not"need"legal"help" 2. Prob
Page 158 and 159: ! D!Module:"Detailed!characteristic
Page 160 and 161: D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163: ! I’m"now"going"to"read"out"a"few
Page 164 and 165: ! D37! [If!O1=No]! ! Can"I"ask"whet
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