Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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<strong>The</strong>" long]form" questionnaire" then" collects" basic" information" about" the"<br />
most" recently" experienced" problems" in" each" problem" category," and" aggregate"<br />
information"about"the"remainder"(the"number"of"specific"problems"asked"about,"<br />
either" across" all" categories" or" within" sample" categories," is" contingent" on"<br />
interview"duration)."This"information"spans"nature,"response,"process,"outcome"<br />
and" consequences." Detailed" strategy," outcome" and" costs" information" is" then"<br />
collected" for" one" sample" problem." <strong>The</strong>" short]form" questionnaire" just" collects"<br />
strategy" and" outcome" details" for" one" problem" category." Both" questionnaires"<br />
conclude"by"collecting"further"business"characteristics"and"exploring"respondent"<br />
attitudes."<br />
'<br />
Detailed'Description'of'the'Long^Form'Questionnaire'<br />
<strong>The</strong>"long]form"questionnaire"is"comprised"of"a"series"of"modules"that"each"deal"<br />
with"a"different"aspect"of"respondent"business"experience."<br />
"<br />
O!Module:!! Outline"of"business"characteristics"(for"context"and"routing)"<br />
K!Module:!! Knowledge"and"awareness"of"legal"services"<br />
R!Module:!! Recent"use"of,"and"relationship"with,"professional"services"<br />
P!Module:!! Problem"experience"(Basic"descriptions"of"problems"faced"and"<br />
responses"taken)""<br />
S!Module:! Detailed"problem"resolution"strategy"(sub]sample)"<br />
A!Module:! Use"of"independent"advice"(sub]module"of"S"module)"<br />
H!Module:! Hopes"and"outcomes!<br />
D!Module:! Additional"respondent"characteristics"and"attitudes"<br />
"<br />
<strong>The</strong>" questions" of" the" O" module," many" of" which" are" derived" or" adapted"<br />
from" the" BIS" <strong>Small</strong>" <strong>Business</strong>" Survey," are" concerned" with" establishing" basic"<br />
business" characteristics" (to" contextualise" the" remaining" questions" and" for"<br />
routing 35 )"and"identifying"whether"the"particular"respondent"is"an"appropriate"<br />
individual"to"answer"questions"on"behalf"of"the"business."<strong>The</strong>"precise"rules"for"<br />
determining" eligibility" are" not" set" out," as" they" will" vary" by" business" size"<br />
structure."In"the"case"of"a"survey"of"micro"businesses"(which"we"have"suggested"<br />
should"be"the"starting"point"for"the"<strong>Legal</strong>"<strong>Services</strong>"<strong>Board</strong>’s"benchmarking"efforts),"<br />
a"simple"rule"based"on"whether"the"respondent"has"‘good"knowledge"of"the"day]<br />
to]day" operations" of" the" business" across" all" areas" of" its" activity’" (O3)" should"<br />
suffice.""<br />
<strong>The</strong>" O" Module" is" also" the" appropriate" place" for" questions" aimed" at"<br />
providing" guidance" to" respondents" to" limit" responses" to" those" with" a"<br />
jurisdictional" bearing." For" example," if" a" business" has" sites" in" various" UK"<br />
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<br />
35"For"example,"questions"around"employees"could"be"used"to"route"businesses"without"employees/plans"to"<br />
recruit" past" the" employment" problems" question" in" the" P" module," although" initial" problem" identification"<br />
problems"take"relatively"little"time"and"routing"businesses"past"them"creates"a"risk"of"inappropriate"routing"<br />
(e.g."on"incorrect"data"entry)"<br />
! 58!