Small Business Framework - Research - The Legal Services Board

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L Advertising"standards" " ! ! " START!OF!BASIC!PROBLEM!LOOP! ! P2! [If!P1=Yes]! " (RELEVANT"P1"SHOWCARD)" " " ! ! Altogether," how" many" problems" concerning" [problem" category]" of" the" type"on"the"card"has"your"business"faced"since"[12"months]?" " " NUMBER" ! P3! [If!P1=Yes]"" (SHOWCARD"P3)" ! Do" any" of" the" descriptions" on" this" card" reflect" the" ability" of" your" business"to"deal"with"[problem"category]"related"problems"of"the"types" described?" " 1. Somebody"in"the"business"has"specialist"knowledge"of"the"law"and" regulation"in"this"area" 2. The"business"has"experience"of"dealing"with"problems"in"this"area" 3. Problems" in" this" area" are" routinely" handed" over" to" an" external" professional/support"service" 4. No,"none"of"the"above" ! P4! [If!business!contains!>1!person!AND!P2>0]! ! ! And" who," within" the" business," is" generally" responsible" for" sorting" out" [problem"category]"problems?" " " 1." Respondent" 2." Another"person"within"the"business" ! P6! [If!P4=2]! ! ! And" are" you" able" to" answer" questions" about" how" particular" problems" are"dealt"with?" " " Yes" " No" " Don't"know" ! P7! [If!P2>2]! " (SEVERITY"SCALE"SHOWCARD)" ! ! 128!
" Thinking"about"problems"your"business"has"experienced"in"this"area"–" and"looking"at"this"scale,"where"the"top"of"the"bar"represents"the"most" serious" type" of" problem" your" business" could" possibly" face," and" the" bottom"of"the"bar"represents"the"least"serious"–"please"mark"on"the"scale" where" you" would" place" the" most" and" least" serious" [problem" category]" problems"that"your"business"faced"since"[12"months]." " PROMPT"IF"ONE"OR"MORE"PROBLEMS"ALREADY"MARKED."You"may" move"problems"you"have"already"marked"on"the"scale"if"you"want"to."" " ENSURE"THE"SHOWCARD"IS"MARKED"CLEARLY"WITH"[problem" descriptor]"and"‘most"serious’"and"‘least"serious’"WRITTEN"NEXT"TO"THE" SCALE."" ! [The!P8!to!P26!LOOP!to!be!asked!of!the!costTWO!most!recent!problems]! [Only!proceed!through!loop!if!P4=1!or!P6=1]! ! P8! "[If!there!is!a!relevant!P1!showcard]!! (RELEVANT"P1"SHOWCARD)" " ! ! ! Thinking" of" the" most" recent" (second" most" recent)" [problem" category]" problem,"which"of"these"best"describe"it?"" " MULTICODE" ! P9! And" again" thinking" of" the" most" recent" (second" most" recent)" [problem" category]"problem,"would"you"say"the"problem"is"now"over"or"still"on] going?" ! 1. Now"over" 2. Most"likely"now"over" 3. Too"early"to"say" 4. On]going" 5. Don’t"know" ! P10! Who"is/was"the"problem"with?"(i.e."Who"was"the"other"side?)" " OPEN"TEXT! ! P11! Thinking"about"at"the"time"this"particular"problem"first"started,"would" you"say:"[SINGLECODE]" READ"OUT"" " 1. [The"other"side]"had"done"something"wrong,"or"were"at"fault" 2. [The"other"side]"thought"your"business"had"done"something"wrong," or"were"at"fault" 3. Both" 4. Neither." ! ! 129!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
Page 20 and 21:
employees"and"grow"their"business"t
Page 22 and 23:
larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
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These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
Page 44 and 45:
A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
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of"the"Dun"&"Bradstreet"business"da
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Table'5.3.' Broad'comparison'of'the
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Mode'of'Delivery:'Conclusions'and'R
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interview" multiple" respondents" t
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studies"may"offer"advantages"in"min
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" 6" " " Developing"a"Questionnaire
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Pilot" work" could" usefully" focus
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The" long]form" questionnaire" then
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" Some" legal" services" identified
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The" S" module" collects" informati
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Rental"agreement" Payment"of"rent"
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Table'6.4.'Oxera'framework'Level'1'
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! 68! rights! " Trademarks" " Copyr
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" " Summary"and"Recommendations" 7"
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financial"year."This"represents"an"
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problematic."For"example,"2.9"milli
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sector." However," small" businesse
Page 82 and 83: " 8" " " References" " " AIA" Resea
Page 84 and 85: Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 92 and 93: ! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 144 and 145: MULTICODE" " Information/advice! 1.
Page 146 and 147: 9." Issue"legal"proceedings"" 10."
Page 148 and 149: A13! What" would" you" say" was" th
Page 150 and 151: " In"total,"how"much"time"did"you"s
Page 152 and 153: " Did"your"business"ask"for"this"he
Page 154 and 155: " No" " Don’t"know" " H4! [If!H3=
Page 156 and 157: 1. Did"not"need"legal"help" 2. Prob
Page 158 and 159: ! D!Module:"Detailed!characteristic
Page 160 and 161: D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163: ! I’m"now"going"to"read"out"a"few
Page 164 and 165: ! D37! [If!O1=No]! ! Can"I"ask"whet
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