Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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<strong>The</strong>" S" module" collects" information" for" one" sample" problem" for" each"<br />
respondent" business" (that" has" faced" problems)." This" information" allows" a"<br />
detailed"picture"of"problem"resolution"strategy"to"be"built"up."Respondents"are"<br />
first"asked"about"communications"with"the"other"side."<strong>The</strong>y"are"asked"about"help"<br />
sought" from" ‘friends" or" colleagues" working" in" other" businesses’," external"<br />
advisers,"and"the"Internet,"both"in"terms"of"what"was"looked"for"and"what"was"<br />
obtained."For"advisers,"an"additional"module"(the"A"module)"provides"questions"<br />
about" the" first" four" sources" of" external" advice," to" obtain" more" detailed" data"<br />
regarding"reasons"for"using"the"source,"mode"of"access"and"cost."<strong>The</strong>"S"module"<br />
then"asks"about"additional"problem"resolution"activity"undertaken"by"businesses"<br />
themselves."Finally,"the"S"module"asks"about"the"reasons"for"strategy"choices"and"<br />
regrets."<br />
<strong>The</strong>"H"module,"an"independent"series"of"questions"in"the"S"module,"asks"<br />
about"hopes"and"outcomes"in"relation"to"the"sample"problem"asked"about"in"the"<br />
S"module.""It"aims"to"yield"a"monetary"value"for"all"problems.""<br />
"<strong>The</strong>"D"module"collects"further"information"about"the"businesses"surveyed,"<br />
including" turnover" and" diversity." Some" of" the" data" obtained" is" specifically"<br />
intended"for"use"in"statistical"models"of"experience"and"behaviour"(e.g."details"of"<br />
business" ownership" and" clients)," and" links" to" prior" research" findings" and"<br />
theorising." <strong>The</strong>" D" module" (along" with" question" O15)" also" explores" whether"<br />
concerns"about"the"law"inhibit"growth."Finally"the"D"module"looks"to"establish"<br />
businesses’" attitudes" to" risk" (including" legal" risk)," the" law," legal" processes" and"<br />
legal"services."<br />
!<br />
Categorisation!of!problems!and!comparison!of!problem!categories!with!the!<br />
Oxera!framework!<br />
Problem'Categorisation'<br />
<strong>The</strong>" types" of" justiciable" issues" and" problems" included" in" the" model"<br />
questionnaires"(and"their"grouping)"reflect"our"understanding"of"the"justiciable"<br />
issues" and" problems" likely" to" experienced" by" small" businesses." This" has" been"<br />
informed"by"the"broad"academic"literature"on"the"activities"and"obstacles"facing"<br />
small"businesses,"the"results"of"previous"business"‘legal"need’"surveys,"the"Oxera"<br />
framework,"the"information"provided"by"trade"associations,"comments"of"project"<br />
reference" group" members," and" comments" made" by" businesses" participating" in"<br />
cognitive"testing.""<br />
<strong>The</strong>" range" of" issues" covered" by" previous" surveys" of" the" justiciable"<br />
problems" faced" by" businesses" were" set" out" in" Table" 3.1," but" further" detail" is"<br />
provided"in"Tables"6.1"to"6.3."<br />
A" detailed" comparison" of" the" approach" taken" in" the" questionnaires" and"<br />
the"Oxera"framework"is"provided"in"the"next"sub]section."<br />
"<br />
"<br />
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! 62!