Small Business Framework - Research - The Legal Services Board

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! In"which"areas"did"a"service"you"have"mentioned"help"your"business"in"the" past"12"months?" " [Matrix"of"tick"boxes"with"columns"for"each"Q10"(4]9)"item]" " 1."" Trading"(including"commercial"contracts)" 2."" Tax"" 3."" Crime"" 4."" Employment"(excluding"work"related"injury/illness)" 5."" Work"related"injury/illness"" 6."" Business"premises"" 7."" Finance/insurance" 8."" Debt"" 9."" Intellectual"property"" 10.""Government"regulation/competition"" 11.""Environmental/nuisance"" 12.""Business"set]up/legal]status/ownership" 13.""Other"(specify)"" " 15" [For!each!service!identified!where!Q10=4K9]! " What"was"the"predominant"means"your"business"used"to"communicate" with"its"[insert"indicated"Q10"item"4,5,6,7!or!9]"over"the"past"year?"" " 1. In]person"meetings" 2. Telephone"conversations" 3. Correspondence"by"post" 4. Through"someone"else" 5. Texting" 6. Email" 7. Internet"(excluding"email)" ' 16! [ALL]! ! How"important"are"legal"services"to"the"running"of"your"business?" 1. Very"Important"" 2. Important"" 3. Moderately"Important"" 4. Of"Little"Importance"" 5. Unimportant" ! 17! [ALL]! " " Including"any"services"you"have"already"mentioned,"did"your"business"use" the"Internet"to"do"any"of"the"following"things"in"the"past"12"months?" " 1. Download"a"contract" 2. Download"a"standard"terms"and"conditions"template" 3. Download"another"type"of"legal"document"template" ! 88!
4. Obtain"information"about"the"law/regulations"" 5. Obtain"information"about"ways"to"resolve"disputes" 6. Obtain"tailored"advice"about"a"legal"issue" 7. Start"legal"proceedings"(e.g."using"Money"Claim"Online)" 8. Defend"legal"proceedings"(e.g."using"Money"Claim"Online)" 9. None"of"the"above" ! 18! If"[If"business"contains"a"lawyer,"determinable"from"Q8,"AND"business">"1" person"‘a"non]legally"trained"staff"member"of’]"your"business"encounters" a"legal"issue"as"part"of"the"business’s"normal"activities"(for"example," around"employee"rights)"which"of"the"following"is"most"likely"to"happen" first?"" " 1. Talk"to"lawyer"in"the"business" 2. Talk"to"another"colleague"in"the"business" 3. Talk"to"a"lawyer"outside"the"business" 4. Talk"to"someone"else"outside"the"business" 5. Look"for"information/resources"on"the"Internet" ! SECTION!C.!PROBLEM!EXPERIENCE! ! The"following"questions"are"about"different"types"of"problems"that"your"business" might"have"faced"over"the"past"12"months."" " A"problem"is"an"issue"that"diverted"or"distracted"you"or"anybody"else"within"your" business,"in"a"significant"way,"from"everyday"work"activities"or"responsibilities." " We"are"only"interested"in"in"problems"that"started"since"[12"months],"or" problems"that"started"before"[12"months],"but"were"still"happening"at"some"point" since"[12"months]."We"are"not"interested"in"problems"which"ended"before"[12" months]."" " Also,"please"only"include"problems"faced"by"the"business,"not"problems"that"you" may"have"faced"in"your"personal"capacity." " 19a! Since"[12"months],"has"your"business"faced"any"problems"concerning"the" following?"Indicate"all"that"apply." " GOODS"OR""SERVICES"PROVIDED"TO"YOUR"CUSTOMERS" 1. Not"as"described"/not"of"satisfactory"quality/fit"for"purpose" 2. Late"delivery" 3. Late"or"non]payment"" 4. Disagreement"over"price" 5. Distance"selling"consumer"rights"(e.g."Internet,"telephone,"mail"order)" 6. Other"contract"problems"or"disputes" " GOODS"OR"SERVICES"PURCHASED"BY"YOUR"BUSINESS" 7. Not"as"described"/not"of"satisfactory"quality/fit"for"purpose" 8. Late"delivery" ! 89!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
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employees"and"grow"their"business"t
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larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
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These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
Page 42 and 43: for"a"specific"key"statistic"(e.g."
Page 44 and 45: A"finite"population"correction"is"a
Page 46 and 47: conducting"them"and"the"travel"requ
Page 48 and 49: of"the"Dun"&"Bradstreet"business"da
Page 50 and 51: Table'5.3.' Broad'comparison'of'the
Page 52 and 53: Mode'of'Delivery:'Conclusions'and'R
Page 54 and 55: interview" multiple" respondents" t
Page 56 and 57: studies"may"offer"advantages"in"min
Page 58 and 59: " 6" " " Developing"a"Questionnaire
Page 60 and 61: Pilot" work" could" usefully" focus
Page 62 and 63: The" long]form" questionnaire" then
Page 64 and 65: " Some" legal" services" identified
Page 66 and 67: The" S" module" collects" informati
Page 68 and 69: Rental"agreement" Payment"of"rent"
Page 70 and 71: Table'6.4.'Oxera'framework'Level'1'
Page 72 and 73: ! 68! rights! " Trademarks" " Copyr
Page 74 and 75: " " Summary"and"Recommendations" 7"
Page 76 and 77: financial"year."This"represents"an"
Page 78 and 79: problematic."For"example,"2.9"milli
Page 80 and 81: sector." However," small" businesse
Page 82 and 83: " 8" " " References" " " AIA" Resea
Page 84 and 85: Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
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" What"did"you/your"business"hope"t
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MULTICODE" " Information/advice! 1.
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9." Issue"legal"proceedings"" 10."
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A13! What" would" you" say" was" th
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" In"total,"how"much"time"did"you"s
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" Did"your"business"ask"for"this"he
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" No" " Don’t"know" " H4! [If!H3=
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1. Did"not"need"legal"help" 2. Prob
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! D!Module:"Detailed!characteristic
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D15! [If!D14=No]! ! Does"your"busin
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! I’m"now"going"to"read"out"a"few
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! D37! [If!O1=No]! ! Can"I"ask"whet
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