Small Business Framework - Research - The Legal Services Board

" In"total,"how"much"time"did"you"spend"trying"unsuccessfully"to"obtain"
advice"from"[List"P16"advisers]?"
!
HOURS/MINUTES"
"
S22! [If!Internet!use!identified!at!P17]!!
" (SHOWCARD"S22)"
!
You"said"earlier"that"in"dealing"with"[detailed"problem"description]"your"
business"used"the"Internet"to"help"sort"out"this"[problem'descriptor],"what"
was"it"hoped"would"be"achieved?"
" MULTICODE" "
"
1. Identify"an"appropriate"source"of"advice"
2. Find"a"telephone"number"for"an"adviser"
3. Find"details"of"an"adviser"to"see"in"person"
4. Obtain"information"about"the"law/regulation"
5. Obtain"information"about"how"to"sort"out"the"problem""
6. Make"use"of"online"forms"or"documents"
7. Have"online"service"sort"out"the"problem""
8. None"of"these"
9. Don’t"know"
" "
S23! [If!Internet!use!identified!at!P17]! !
(SHOWCARD"S23)"
"
And"can"I"ask"what"your"business"actually!achieved"by"using"the"Internet"
to"help"sort"out"the"problem?"
" MULTICODE"
"
1. Identified"an"appropriate"source"of"advice"
2. Found"the"telephone"number"for"an"adviser"
3. Found"the"details"of"an"adviser"to"see"in"person"
4. Obtained"some"of"the"information"about"law/regulation""
5. Obtained"all"of"the"information"about"law/regulation"
6. Obtained"some"of"the"information"about"how"to"sort"out"the"problem""
7. Obtained"all"of"the"information"about"how"to"sort"out"the"problem""
8. An"online"service"sorted"out"the"problem"
9. None"of"these"
10. Don’t"know"
!
S24! [If!Internet!use!identified!at!P17]! "
"
What"was"the"main"website"used?"
"
" OPEN"
!
S25! [If!leaflet,!booklet!or!book!use!identified!at!P17]!!
" (SHOWCARD"S25)"
! 146!