Small Business Framework - Research - The Legal Services Board

More documents

Recommendations

Info

Table'6.4.'Oxera'framework'Level'1'and'broad'R/P'module'categories' Oxera!framework! Level!1! Crime"]"defence" Injury" Model!questionnaire! Broad!justiciable!problem!categories! Crime" Work"related"injuries/illness" Conveyancing" Business"premises"(and"Leased"out"property 37 )" Property,"construction"and"planning" Employment"(excl."injury"at"work)" Immigration"and"nationality" Consumer"problems" Intellectual"property"rights" Corporate"taxation" Corporate"structuring"and"finance" Other"business"affairs" Other"public"and"administrative"law" Other" Employment"(excl."work"related"injury/illness)" Trading" Intellectual"property" Tax" Business"set]up/legal"status/ownership" Debt/insolvency" Insurance" Government"regulation" Environmental/nuisance" No'equivalent'to'this'process'defined'category' Other" " Moreover," as" is" evident" from" Table" 6.5," the" model" questionnaire" maintains" a" greater" level" of" detail," at" the" equivalent" of" Level" 3," across" categories." This" is" particularly"so,"for"example,"in"the"key"area"of"‘trading’"(which"is"primarily"dealt" with"through"the"Oxera"‘consumer"problems’"category)." Turning"to"types"of"legal"activity,"Level"1"of"the"Oxera"framework"draws"a" distinction" between" research" and" advice" on" transactional" matters/document" preparation," notarial" activities," advice" on" (potentially)" litigious" matters," and" representation."Level"2"sees"these"split"into"unreserved"and"reserved"activities." " Table'6.5.'Oxera'framework'Level'3'and'detailed'R/P'module'problem'types' Oxera!Level!1!! Oxera!types!of!law! P!module!detailed!justiciable!problem!types! Crime! Injury! Motoring"offences" Fraud"and"forgery" " Injury"at"work" Road"traffic"accidents" " Slips"and"trips" " " Road"traffic"offences"(staff)" Theft/fraud"(staff)" Assault/violence"(staff)" Theft" Dishonest"obtaining"of"services" Fraud/misrepresentation" Criminal"damage" Assault/violence" Intimidation/harassment" Drug"offences" Blackmail" Employee"injury"at"work"" Client/customer"injury" Other"person"injury" " Employee"illness"caused"by"work" Client/customer"illness" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 37"Leased"out"property"is"a"separate"‘problem’"category"within"the"P"Module"of"the"draft"questionnaire." ! 66!
! 67! " Clinical"negligence" Other"person"illness" Property,!construction! and!planning!/! Conveyancing! Landlord"and"tenant" Contract"terms" " " " " Repossession" Boundaries/rights"of"way" Planning"applications" Squatters" Property"finance" Property"leasing" " " " Commercial"conveyancing" Residential"conveyancing" Terms"of"rental"agreement/lease" Repairs/maintenance/provision"of"services" Rent"arrears" Eviction/threat"of"eviction" Boundaries/rights"of"way"(rented"property)" Recovery"of"rental"deposit" Repossession/threat"of"repossession" Boundaries/rights"of"way"(owned"property)" Planning"permission" Squatters" " Terms"of"rental"agreement" Rent"arrears" Termination"of"rental"agreement" Damage"caused"by"tenants" Conveyancing" Employment! (excluding!injury!at! work)! ! ! ! ! ! ! ! ! ! ! (Immigration!and! nationality)! Unfair"dismissal" Redundancy" Contract"terms" " " " Pensions" " " " " " Immigration"and"asylum" NI"and"visa"issues" Dismissal"(or"threat"of"dismissal)" Making"staff"redundant" Parental"(including"maternity)"leave/pay"or" flexible"working"requests" Working"conditions" Other"employment"contract"issues" Payment"of"wages/pension" Adjustment"to"jobs/workplace"for"disabled" workers" Complaints/grievances"made"by"employees/" job"applicants"(including"allegations"of" discrimination"and"harassment)" Employment"of"non]EU"nationals" Consumer!problems! ! ! ! ! ! ! ! ! ! (Other!business! affairs)! ! ! ! (Other!business! affairs)! Sale"of"goods"and"services" " " " " " " Hire"purchase"agreements" Time"shares" Motor"vehicles" Procurement"" " " " Debt"collection" Goods/services"not"as"described/poor" quality/fit"for"purpose"(consumer)" Late"delivery"(consumer)" Distance"selling"(consumer)" Late"or"non]payment"(consumer)" Disagreement"over"price"(consumer)" Other"contract"problems/disputes"(consumer)" Problems"trading"internationally" " " Goods/services"not"as"described/poor" quality/fit"for"purpose"(procurement)" Late"delivery"(procurement)" Distance"selling"(procurement)" Late"or"non]payment"(procurement)" Disagreement"over"price"(procurement)" Other"contract"problems/disputes" (procurement)" Supplier"insolvent"(procurement)" Fraudulent"or"wrongful"trading" Unfair"operation"of"a"public"tender" Problems"trading"internationally" Intellectual!property! Patents"" Patents"(protection)"
Page 2 and 3:
! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
Page 4 and 5:
! TABLE!OF!CONTENTS! Section! Page"
Page 6 and 7:
then," such" surveys" have" been" u
Page 8 and 9:
or" transnational" bodies," such" a
Page 10 and 11:
''''''''Figure'2.3:'British'governm
Page 12 and 13:
" " 3" The"Justiciable"Issues"Small
Page 14 and 15:
copyright" and" patents." " There"
Page 16 and 17:
(e.g."through"inability"to"pay"for"
Page 18 and 19:
made"up"almost"two]thirds"of"all"re
Page 20 and 21: employees"and"grow"their"business"t
Page 22 and 23: larger"financial"companies,"a"signi
Page 24 and 25: organisations"are"often"used"to"obt
Page 26 and 27: legal"services"when"there"is"a"need
Page 28 and 29: generally" comprised" ‘talking" t
Page 30 and 31: " " 5" Methodological"Consideration
Page 32 and 33: Qualitative'interviews'with'small'b
Page 34 and 35: As" indicated," there" is" potentia
Page 36 and 37: surveys"is"therefore"relatively"str
Page 38 and 39: These" variables" are" comparable"
Page 40 and 41: of"500"is"split"into"350"in"small"b
Page 42 and 43: for"a"specific"key"statistic"(e.g."
Page 44 and 45: A"finite"population"correction"is"a
Page 46 and 47: conducting"them"and"the"travel"requ
Page 48 and 49: of"the"Dun"&"Bradstreet"business"da
Page 50 and 51: Table'5.3.' Broad'comparison'of'the
Page 52 and 53: Mode'of'Delivery:'Conclusions'and'R
Page 54 and 55: interview" multiple" respondents" t
Page 56 and 57: studies"may"offer"advantages"in"min
Page 58 and 59: " 6" " " Developing"a"Questionnaire
Page 60 and 61: Pilot" work" could" usefully" focus
Page 62 and 63: The" long]form" questionnaire" then
Page 64 and 65: " Some" legal" services" identified
Page 66 and 67: The" S" module" collects" informati
Page 68 and 69: Rental"agreement" Payment"of"rent"
Page 72 and 73: ! 68! rights! " Trademarks" " Copyr
Page 74 and 75: " " Summary"and"Recommendations" 7"
Page 76 and 77: financial"year."This"represents"an"
Page 78 and 79: problematic."For"example,"2.9"milli
Page 80 and 81: sector." However," small" businesse
Page 82 and 83: " 8" " " References" " " AIA" Resea
Page 84 and 85: Utrecht'Law'Review,'8(1),"51]77." C
Page 86 and 87: Collis,"J."(2011)"Small"company"abb
Page 88 and 89: Roberts,"C."(2007)"Mixing"Modes"of"
Page 90 and 91: Do"you"have"a"good"knowledge"of"the
Page 92 and 93: ! In"which"areas"did"a"service"you"
Page 94 and 95: 9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121:
7. Internet"(excluding"email)" ! R8
Page 122 and 123:
R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125:
Are"there"any"websites"or"online"se
Page 126 and 127:
Unfair!operation!of!a!public!tender
Page 128 and 129:
! 124! L Client/customer"illness"(e
Page 130 and 131:
! 126! L Patents" L Disclosure"of"t
Page 132 and 133:
L Advertising"standards" " ! ! " ST
Page 134 and 135:
P12! "Which," if" any," of" the" de
Page 136 and 137:
And"did"your"business"unsuccessfull
Page 138 and 139:
" P22! [If!P21=11]! " Can"you"brief
Page 140 and 141:
P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143:
" What"did"you/your"business"hope"t
Page 144 and 145:
MULTICODE" " Information/advice! 1.
Page 146 and 147:
9." Issue"legal"proceedings"" 10."
Page 148 and 149:
A13! What" would" you" say" was" th
Page 150 and 151:
" In"total,"how"much"time"did"you"s
Page 152 and 153:
" Did"your"business"ask"for"this"he
Page 154 and 155:
" No" " Don’t"know" " H4! [If!H3=
Page 156 and 157:
1. Did"not"need"legal"help" 2. Prob
Page 158 and 159:
! D!Module:"Detailed!characteristic
Page 160 and 161:
D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163:
! I’m"now"going"to"read"out"a"few
Page 164 and 165:
! D37! [If!O1=No]! ! Can"I"ask"whet
show all

Small Business Framework - Research - The Legal Services Board

Create successful ePaper yourself

Delete template?

Save as template?