Small Business Framework - Research - The Legal Services Board

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9." Issue"legal"proceedings"" 10." Represent"business"in"court" 11." Resolve"the"problem" ! Other! 12.""Other"(specify)" ! A3! What"did"you"actually"get"from"[adviser"1]?! MULTICODE" " Information/advice! 1." Explained"communications"received"by"your"business" 2." Explained"the"legal"position"" 3." Suggested/recommended"how"the"problem"could"be"resolved"" 4."" Suggested/recommended"where"help"could"be"obtained" ! Practical!assistance! 5." Obtained"information/advice"on"behalf"of"your"business"" 6." Helped"write"letters"or"fill"in"forms" 7." Communicated"with"the"other"side" 8." Negotiated"with"the"other"side" 9." Issue"legal"proceedings"" 10." Represent"business"in"court" 11." Resolve"the"problem" ! Other! 12.""Other"(specify)" " ! A4! Did"[adviser"1]"suggest"you"get"help"from"another"source?" " " Yes" " No" " Don't"know" " A5! If!A4=Yes! " (SHOWCARD"P15)" ! ! Where"did"[adviser"1]"suggest"you"get"help"from?" " A6! [If!A5!=!an!adviser!type!detailed!in!S17!(excluding!current!adviser!if! only!1!of!that!type)]! ! " " Was"this"a/the"[A5"adviser"type]"you"have"already"mentioned?" " " Yes" " No" Don’t"know" ! ! 142!
A7! How"much"of"the"help"that"you"needed"to"get"from"[adviser"1]"did"you"get?"" PROBE"FULLY" " 1. All" 2. Most" 3. Some" 4. None" 5. Don’t"know" ! A8! How"satisfied"have"you"been"with"the"help"you"received"from"[adviser"1]?" " 1. Extremely"satisfied" 2. Very"satisfied" 3. Somewhat"satisfied" 4. Somewhat"dissatisfied" 5. Very"dissatisfied" 6. Extremely"dissatisfied" ! A9! Would"you"describe"the"help"that"the"[adviser"1]"provided"as"being" READ"OUT" " 1."" Entirely"legal"in"nature" 2."" Mostly"legal" 3."" Partly"legal" 4."" Not"legal" 5."" [DO"NOT"PROMPT]"Don’t"know" ! A10! How"did"[If"business"contains"1"person"OR"(>1"person"AND"P4=2)"‘you’;"if" business"contains">1"person"AND"P4"not"2"‘your"business’]"find"out"about" [adviser"1]?" " 1. Already"knew"adviser" 2. Recommendation" 3. Internet" 4. Yellow"pages" 5. Advertisement" 6. Other" " " A11! How"did"you"first"contact"[adviser"1]]?"" " PROBE"FULLY" " 1." In"person" 2."" Email/internet" 3."" Telephone" 4."" Post" 5."" Through"someone"else" 6."" Don’t"know" " " " " ! 143!
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! ! ! ! ! ! ! A"FRAMEWORK"FOR"BENCH
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! TABLE!OF!CONTENTS! Section! Page"
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then," such" surveys" have" been" u
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or" transnational" bodies," such" a
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''''''''Figure'2.3:'British'governm
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" " 3" The"Justiciable"Issues"Small
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copyright" and" patents." " There"
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(e.g."through"inability"to"pay"for"
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made"up"almost"two]thirds"of"all"re
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employees"and"grow"their"business"t
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larger"financial"companies,"a"signi
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organisations"are"often"used"to"obt
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legal"services"when"there"is"a"need
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generally" comprised" ‘talking" t
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" " 5" Methodological"Consideration
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Qualitative'interviews'with'small'b
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As" indicated," there" is" potentia
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surveys"is"therefore"relatively"str
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These" variables" are" comparable"
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of"500"is"split"into"350"in"small"b
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for"a"specific"key"statistic"(e.g."
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A"finite"population"correction"is"a
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conducting"them"and"the"travel"requ
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of"the"Dun"&"Bradstreet"business"da
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Table'5.3.' Broad'comparison'of'the
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Mode'of'Delivery:'Conclusions'and'R
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interview" multiple" respondents" t
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studies"may"offer"advantages"in"min
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" 6" " " Developing"a"Questionnaire
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Pilot" work" could" usefully" focus
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The" long]form" questionnaire" then
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" Some" legal" services" identified
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The" S" module" collects" informati
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Rental"agreement" Payment"of"rent"
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Table'6.4.'Oxera'framework'Level'1'
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! 68! rights! " Trademarks" " Copyr
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" " Summary"and"Recommendations" 7"
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financial"year."This"represents"an"
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problematic."For"example,"2.9"milli
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sector." However," small" businesse
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" 8" " " References" " " AIA" Resea
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Utrecht'Law'Review,'8(1),"51]77." C
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Collis,"J."(2011)"Small"company"abb
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Roberts,"C."(2007)"Mixing"Modes"of"
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Do"you"have"a"good"knowledge"of"the
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! In"which"areas"did"a"service"you"
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9. Late"or"non]payment"" 10. Disagr
Page 96 and 97: ! "At"any"stage"since"[12"months]"h
Page 98 and 99: " MULTICODE" ! 29! And"again"thinki
Page 100 and 101: " 37! And" when" you" got" help," w
Page 102 and 103: 1. Completely"in"your"favour" 2. Mo
Page 104 and 105: 51! [If!Q4!NOT!1]! ! Is"your"busine
Page 106 and 107: 3. Neither"agree"nor"disagree" 4. D
Page 108 and 109: interview" containing" only" those"
Page 110 and 111: O!Module:"Outline!of!business!chara
Page 112 and 113: ! O12! And"excluding"owners"and"par
Page 114 and 115: 12.""Environmental"" 13.""Business"
Page 116 and 117: 12. HR/Employment"service"(includes
Page 118 and 119: R2b! [For!each!of!‘2e’,!‘3c
Page 120 and 121: 7. Internet"(excluding"email)" ! R8
Page 122 and 123: R18! (R8"SHOWCARD)" " And"which"ONE
Page 124 and 125: Are"there"any"websites"or"online"se
Page 126 and 127: Unfair!operation!of!a!public!tender
Page 128 and 129: ! 124! L Client/customer"illness"(e
Page 130 and 131: ! 126! L Patents" L Disclosure"of"t
Page 132 and 133: L Advertising"standards" " ! ! " ST
Page 134 and 135: P12! "Which," if" any," of" the" de
Page 136 and 137: And"did"your"business"unsuccessfull
Page 138 and 139: " P22! [If!P21=11]! " Can"you"brief
Page 140 and 141: P33! [If!P2>2]!! ! ! And" thinking"
Page 142 and 143: " What"did"you/your"business"hope"t
Page 144 and 145: MULTICODE" " Information/advice! 1.
Page 148 and 149: A13! What" would" you" say" was" th
Page 150 and 151: " In"total,"how"much"time"did"you"s
Page 152 and 153: " Did"your"business"ask"for"this"he
Page 154 and 155: " No" " Don’t"know" " H4! [If!H3=
Page 156 and 157: 1. Did"not"need"legal"help" 2. Prob
Page 158 and 159: ! D!Module:"Detailed!characteristic
Page 160 and 161: D15! [If!D14=No]! ! Does"your"busin
Page 162 and 163: ! I’m"now"going"to"read"out"a"few
Page 164 and 165: ! D37! [If!O1=No]! ! Can"I"ask"whet
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