Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
Small Business Framework - Research - The Legal Services Board
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5." Don’t"know"<br />
"<br />
S9! [If!S1=YES!OR!S6=Yes!OR!S7=Yes]!<br />
!<br />
! In"total,"how"much"time"did"you"[If"business"contains">1"person"‘or"<br />
anybody"else"within"your"business’]"spend"dealing"with"direct"<br />
communication"with"the"other"side"in"relation"to"this"problem?"<br />
"<br />
" HOURS/MINUTES"<br />
!<br />
S10! [Ask!all]!<br />
!<br />
You"said"earlier"that"[answer"to"P14t"option"3/5]."Can"I"just"confirm"<br />
whether"you"[If"business"contains">1"person"‘or"anybody"else"within"your"<br />
business’]"discussed"[detailed'problem'descriptor]"with"friends"or"<br />
colleagues"working"in"other"businesses?""<br />
"<br />
1. Yes"<br />
2. No""<br />
3. Don’t"know"<br />
"<br />
S11!!<br />
"<br />
"<br />
S12!!<br />
[If!S10!=!1]"<br />
"<br />
When"you"[If"business"contains">1"person"‘or"anybody"else"within"your"<br />
business’]"discussed"the"[detailed'problem'descriptor]"with"friends"or"<br />
colleagues"working"in"other"businesses,"what"was"it"hoped!that"they"<br />
would"do?""<br />
MULTICODE"<br />
Information/advice!<br />
1. Explain"communications"received"by"your"business"<br />
2. Explain"the"legal"position""<br />
3. Suggest/recommend"how"the"problem"could"be"resolved""<br />
4."" Suggest/recommend"where"help"could"be"obtained"<br />
!<br />
Practical!assistance!<br />
5." Obtain"information/advice"on"behalf"of"your"business""<br />
6." Help"write"letters"or"fill"in"forms"<br />
7." Communicate"with"the"other"side"<br />
8." Negotiate"with"the"other"side"<br />
9." Resolve"the"problem"<br />
!<br />
Other!<br />
10."Other"(specify)"<br />
[If!S10!=!1]"<br />
(SHOWCARD"S12)"<br />
And"what"help"did"friends"or"colleagues"working"in"other"businesses"<br />
actually"provide?""<br />
! 139!