HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
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Check the computer<br />
Make sure the computer that you are using is connected to the network.<br />
Check your Web browser<br />
Make sure the Web browser meets the minimum system requirements. For more<br />
information, see Embedded Web server specifications.<br />
Check the device IP address<br />
• To check the IP address of the device from the control panel, print the network<br />
configuration page. For more information, see Understand the network configuration<br />
or wireless status report.<br />
• Ping the device using the IP address from the command prompt.<br />
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS<br />
prompt:<br />
C:\Ping 123.123.123.123<br />
If a reply appears, the IP address is correct. If a time-out response appears, the IP<br />
address is incorrect.<br />
Solve network problems<br />
NOTE: After correcting any of the following, run the installation program again.<br />
General network troubleshooting<br />
• If you are unable to install the device software, verify that:<br />
◦ All cable connections to the computer and the device are secure.<br />
◦ The network is operational and the network hub is turned on.<br />
◦ All applications, including virus protection programs, spyware protection<br />
programs, and firewalls, are closed or disabled for computers running Windows.<br />
◦ Make sure the device is installed on the same subnet as the computers that will<br />
be using the device.<br />
◦ If the installation program cannot discover the device, print the network<br />
configuration page, and enter the IP address manually in the installation program.<br />
For more information, see Understand the network configuration or wireless<br />
status report<br />
• If you are using a computer running Windows, make sure that the network ports<br />
created in the device driver match the device IP address.<br />
◦ Print the device’s network configuration page.<br />
◦ Click Start, point to Settings, and then click <strong>Printer</strong>s or <strong>Printer</strong>s and Faxes.<br />
- Or -<br />
Click Start, click Control Panel, and then double-click <strong>Printer</strong>s.<br />
◦ Right-click the device icon, click Properties, and then click the Ports tab.<br />
◦ Select the TCP/IP port for the device, and then click Configure Port.<br />
Solve network problems 101