HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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Chapter 5 Solve network problems General network troubleshooting • If you are unable to install the device software, verify that: ◦ All cable connections to the computer and the device are secure. ◦ The network is operational and the network hub is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ◦ Make sure the device is installed on the same subnet as the computers that will be using the device. ◦ If the installation program cannot discover the device, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration or wireless status report. • If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address: ◦ Print the device’s network configuration page. ◦ Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the device icon, click Properties, and then click the Ports tab. ◦ Select the TCP/IP port for the device, and then click Configure Port. ◦ Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. ◦ Click OK twice to save the settings and close the dialog boxes. Problems connecting to a wired network • If the Network or Wireless light on the control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met. • Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. To reset the device's network settings 1. Press and hold (Network button) (on some models, press the Wireless button), press (Resume button) three times, and release (Network button). The Power light blinks for a few seconds. Wait until the Power light is on. 2. Press (Network button) (on some models, press the Wireless button), to print the network configuration page and verify that the network settings have been reset. By default, the network name (SSID) is "hpsetup" and the communication mode is "ad hoc." 110 Maintain and troubleshoot
Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • Make sure that you are printing with media that meets specifications. For more information, see Select print media. • Make sure to print with media that is not wrinkled, folded, or damaged. • Make sure that the input trays are loaded correctly and are not too full. For more information, see Load media. • Clear a jam in the device • Tips for avoiding jams Clear a jam in the device To clear a jam 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel or duplexer. 2. Check the rear access panel or duplexer. a. Push the button on either side of the rear access panel or duplexer, and then remove the panel or unit. b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you. c. If the jam is not there, and you are using a duplexer, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d. Reinsert the rear access panel or duplexer into the device. Clear jams 111
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User Guide OFFICEJET 6000 E609
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Copyright information © 2009 Copyr
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4 Configure and manage Manage the d
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4 Solve wireless problems..........
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Obtain HP telephone support........
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1 Get started This guide provides d
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Chapter 1 Accessibility The device
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Chapter 1 Back view 1 Rear universa
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2 Install the accessories This sect
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3 Use the device This section conta
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Chapter 3 Recommended papers for ph
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Chapter 3 Understand supported size
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Chapter 3 (continued) Media size In
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Chapter 3 Load media This section p
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Chapter 3 To change default setting
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Chapter 3 4. Select the media size
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Chapter 3 Print a Web page (Windows
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Chapter 4 Monitor the device Use th
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Chapter 4 Embedded Web server When
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Chapter 4 This section contains the
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Chapter 4 Open the HP Printer Utili
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Chapter 4 1. Printer Information: S
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Chapter 4 3. 802.11 Wireless (some
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Chapter 4 Network connection If the
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Chapter 4 To share the device on a
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Chapter 4 ◦ Be on the same subnet
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Chapter 4 (and you know the HP devi
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Chapter 4 • Change the password p
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Chapter 4 To uninstall from a Macin
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Chapter 5 • Turn off the HP Print
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Chapter 5 5. Twist the orange cap t
Page 64 and 65: Chapter 5 Print and evaluate a prin
Page 66 and 67: Chapter 5 Item Cartridge color 3 Ma
Page 68 and 69: Chapter 5 If the color of any of th
Page 70 and 71: Chapter 5 • Power cord and other
Page 72 and 73: Chapter 5 Check the margin settings
Page 74 and 75: Chapter 5 Borderless printing produ
Page 76 and 77: Chapter 5 Solution 7: Clear the pap
Page 78 and 79: Chapter 5 Solution 2: Load paper in
Page 80 and 81: Chapter 5 If this did not solve the
Page 82 and 83: Chapter 5 Solution 2: Check the lay
Page 84 and 85: Chapter 5 Solution 5: Load paper in
Page 86 and 87: Chapter 5 For more information, see
Page 88 and 89: Chapter 5 Solution 1: Make sure you
Page 90 and 91: Chapter 5 NOTE: For this issue, the
Page 92 and 93: Chapter 5 If this did not solve the
Page 94 and 95: Chapter 5 Solution 5: Contact HP su
Page 96 and 97: Chapter 5 Solution 1: Make sure the
Page 98 and 99: Chapter 5 Poor black text Solution
Page 100 and 101: Chapter 5 The product prints slowly
Page 102 and 103: Chapter 5 To clean the printhead fr
Page 104 and 105: Chapter 5 Media is not coming out c
Page 106 and 107: Chapter 5 ◦ Compare the IP addres
Page 108 and 109: Chapter 5 To check a wireless conne
Page 110 and 111: Chapter 5 communication. Temporaril
Page 112 and 113: Chapter 5 Troubleshoot installation
Page 116 and 117: Chapter 5 3. Open the top cover. If
Page 118 and 119: Chapter 5 3. Remove all of the ink
Page 120 and 121: Chapter 5 b. Use a fresh, lightly d
Page 122 and 123: Chapter 5 9. Carefully lower the la
Page 124 and 125: Chapter 5 Cartridge Problem Choose
Page 126 and 127: Chapter 5 Printer Paused 3. On the
Page 128 and 129: 6 Control-panel lights reference Th
Page 130 and 131: Chapter 6 (continued) Light descrip
Page 136 and 137: Appendix A Ink cartridges Ordering
Page 138 and 139: Appendix B Obtain HP telephone supp
Page 140 and 141: Appendix B Telephone support number
Page 142 and 143: Appendix B For instructions on how
Page 144 and 145: Appendix B Ink cartridge warranty i
Page 146 and 147: C Device specifications For media a
Page 148 and 149: Appendix C Network protocol specifi
Page 150 and 151: D Regulatory information This secti
Page 152 and 153: Appendix D LED indicator statement
Page 154 and 155: Appendix D Regulatory model number
Page 156 and 157: Appendix D Environmental product st
Page 158 and 159: Appendix D qualification status for
Page 160 and 161: Appendix D NO EVENT SHALL THE OpenS
Page 162 and 163: Index A accessibility mobility 10 s
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ordering 132 printing on custom-siz
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HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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