HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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Chapter 5 ◦ Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. ◦ Click OK twice to save the settings and close the dialog boxes. Problems connecting to a wired network • If the Network light on the control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met. • Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. Solve wireless problems If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented. NOTE: If this is the first time you are setting up the wireless connection, and you are using the included software, make sure that the USB cable is connected to the device and the computer. Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the HP device's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, press and hold the Wireless button for three seconds, and then release the button. NOTE: If your HP device supports Ethernet networking, make sure that an Ethernet cable has not been connected to the device. Connecting an Ethernet cable turns off the HP device's wireless capabilities. Step 2 - Restart components of the wireless network Turn off the router and the HP device, and then turn them back on in this order: router first, and then the HP device. If you still are unable to connect, turn off the router, HP device, and your computer. Sometimes, turning off the power and then turning it back on will recover a network communication issue. Step 3 - Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page press and hold the Wireless button, and then press the Resume 102 Maintain and troubleshoot
utton two times. Then release all buttons. If a problem is detected, the printed test report will include recommendations that might help solve the problem. Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your HP device to the wireless network, try the following suggestions in the order presented: • Make sure your computer is connected to your network • Make sure that the HP device is connected to your network • Check to see if the firewall software is blocking communication • Make sure the HP device is online and ready • Your wireless router is using a hidden SSID • Make sure the wireless version of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Make sure your computer is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on, and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer. NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window. Solve wireless problems 103
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User Guide OFFICEJET 6000 E609
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Copyright information © 2009 Copyr
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4 Configure and manage Manage the d
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4 Solve wireless problems..........
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Obtain HP telephone support........
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1 Get started This guide provides d
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Chapter 1 Accessibility The device
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Chapter 1 Back view 1 Rear universa
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2 Install the accessories This sect
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3 Use the device This section conta
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Chapter 3 Recommended papers for ph
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Chapter 3 Understand supported size
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Chapter 3 (continued) Media size In
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Chapter 3 Load media This section p
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Chapter 3 To change default setting
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Chapter 3 4. Select the media size
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Chapter 3 Print a Web page (Windows
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Chapter 4 Monitor the device Use th
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Chapter 4 Embedded Web server When
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Chapter 4 This section contains the
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Chapter 4 Open the HP Printer Utili
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Chapter 4 1. Printer Information: S
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Chapter 4 3. 802.11 Wireless (some
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Chapter 4 Network connection If the
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Chapter 4 To share the device on a
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Chapter 4 ◦ Be on the same subnet
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Chapter 4 (and you know the HP devi
Page 56 and 57: Chapter 4 • Change the password p
Page 58 and 59: Chapter 4 To uninstall from a Macin
Page 60 and 61: Chapter 5 • Turn off the HP Print
Page 62 and 63: Chapter 5 5. Twist the orange cap t
Page 64 and 65: Chapter 5 Print and evaluate a prin
Page 66 and 67: Chapter 5 Item Cartridge color 3 Ma
Page 68 and 69: Chapter 5 If the color of any of th
Page 70 and 71: Chapter 5 • Power cord and other
Page 72 and 73: Chapter 5 Check the margin settings
Page 74 and 75: Chapter 5 Borderless printing produ
Page 76 and 77: Chapter 5 Solution 7: Clear the pap
Page 78 and 79: Chapter 5 Solution 2: Load paper in
Page 80 and 81: Chapter 5 If this did not solve the
Page 82 and 83: Chapter 5 Solution 2: Check the lay
Page 84 and 85: Chapter 5 Solution 5: Load paper in
Page 86 and 87: Chapter 5 For more information, see
Page 88 and 89: Chapter 5 Solution 1: Make sure you
Page 90 and 91: Chapter 5 NOTE: For this issue, the
Page 92 and 93: Chapter 5 If this did not solve the
Page 94 and 95: Chapter 5 Solution 5: Contact HP su
Page 96 and 97: Chapter 5 Solution 1: Make sure the
Page 98 and 99: Chapter 5 Poor black text Solution
Page 100 and 101: Chapter 5 The product prints slowly
Page 102 and 103: Chapter 5 To clean the printhead fr
Page 104 and 105: Chapter 5 Media is not coming out c
Page 108 and 109: Chapter 5 To check a wireless conne
Page 110 and 111: Chapter 5 communication. Temporaril
Page 112 and 113: Chapter 5 Troubleshoot installation
Page 114 and 115: Chapter 5 Solve network problems Ge
Page 116 and 117: Chapter 5 3. Open the top cover. If
Page 118 and 119: Chapter 5 3. Remove all of the ink
Page 120 and 121: Chapter 5 b. Use a fresh, lightly d
Page 122 and 123: Chapter 5 9. Carefully lower the la
Page 124 and 125: Chapter 5 Cartridge Problem Choose
Page 126 and 127: Chapter 5 Printer Paused 3. On the
Page 128 and 129: 6 Control-panel lights reference Th
Page 130 and 131: Chapter 6 (continued) Light descrip
Page 136 and 137: Appendix A Ink cartridges Ordering
Page 138 and 139: Appendix B Obtain HP telephone supp
Page 140 and 141: Appendix B Telephone support number
Page 142 and 143: Appendix B For instructions on how
Page 144 and 145: Appendix B Ink cartridge warranty i
Page 146 and 147: C Device specifications For media a
Page 148 and 149: Appendix C Network protocol specifi
Page 150 and 151: D Regulatory information This secti
Page 152 and 153: Appendix D LED indicator statement
Page 154 and 155: Appendix D Regulatory model number
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Appendix D Environmental product st
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Appendix D qualification status for
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Appendix D NO EVENT SHALL THE OpenS
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Index A accessibility mobility 10 s
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ordering 132 printing on custom-siz
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