HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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Chapter 5 • Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. • Media is loaded correctly in the tray and is not jammed in the device. • Printhead and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. • All latches and covers are closed. • The rear access panel or optional duplexer is locked into place. • All packing tapes and materials are removed. • The device can print a printer status page. For more information, see Understand the printer status page. • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4). For Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down list. See your computer's documentation for more information. • Pause Printing is not selected if you are using a computer running Windows. • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. Some problems can be resolved by resetting the device. Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Device takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device. For more information, see System requirements. 66 Maintain and troubleshoot
Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings. Low ink levels Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. Blank or partial page printed Check the ink levels The ink cartridges may be running low on ink. Clean the printhead Complete the printhead cleaning procedure. For more information, see Clean the printhead. The printhead may need to be cleaned if the printer was turned off improperly. NOTE: Turn off the HP Printer by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Check the estimated ink levels. Solve printing problems 67
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User Guide OFFICEJET 6000 E609
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Copyright information © 2009 Copyr
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4 Configure and manage Manage the d
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4 Solve wireless problems..........
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Obtain HP telephone support........
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1 Get started This guide provides d
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Chapter 1 Accessibility The device
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Chapter 1 Back view 1 Rear universa
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2 Install the accessories This sect
Page 20 and 21: 3 Use the device This section conta
Page 22 and 23: Chapter 3 Recommended papers for ph
Page 24 and 25: Chapter 3 Understand supported size
Page 26 and 27: Chapter 3 (continued) Media size In
Page 28 and 29: Chapter 3 Load media This section p
Page 30 and 31: Chapter 3 To change default setting
Page 32 and 33: Chapter 3 4. Select the media size
Page 34 and 35: Chapter 3 Print a Web page (Windows
Page 36 and 37: Chapter 4 Monitor the device Use th
Page 38 and 39: Chapter 4 Embedded Web server When
Page 40 and 41: Chapter 4 This section contains the
Page 42 and 43: Chapter 4 Open the HP Printer Utili
Page 44 and 45: Chapter 4 1. Printer Information: S
Page 46 and 47: Chapter 4 3. 802.11 Wireless (some
Page 48 and 49: Chapter 4 Network connection If the
Page 50 and 51: Chapter 4 To share the device on a
Page 52 and 53: Chapter 4 ◦ Be on the same subnet
Page 54 and 55: Chapter 4 (and you know the HP devi
Page 56 and 57: Chapter 4 • Change the password p
Page 58 and 59: Chapter 4 To uninstall from a Macin
Page 60 and 61: Chapter 5 • Turn off the HP Print
Page 62 and 63: Chapter 5 5. Twist the orange cap t
Page 64 and 65: Chapter 5 Print and evaluate a prin
Page 66 and 67: Chapter 5 Item Cartridge color 3 Ma
Page 68 and 69: Chapter 5 If the color of any of th
Page 72 and 73: Chapter 5 Check the margin settings
Page 74 and 75: Chapter 5 Borderless printing produ
Page 76 and 77: Chapter 5 Solution 7: Clear the pap
Page 78 and 79: Chapter 5 Solution 2: Load paper in
Page 80 and 81: Chapter 5 If this did not solve the
Page 82 and 83: Chapter 5 Solution 2: Check the lay
Page 84 and 85: Chapter 5 Solution 5: Load paper in
Page 86 and 87: Chapter 5 For more information, see
Page 88 and 89: Chapter 5 Solution 1: Make sure you
Page 90 and 91: Chapter 5 NOTE: For this issue, the
Page 92 and 93: Chapter 5 If this did not solve the
Page 94 and 95: Chapter 5 Solution 5: Contact HP su
Page 96 and 97: Chapter 5 Solution 1: Make sure the
Page 98 and 99: Chapter 5 Poor black text Solution
Page 100 and 101: Chapter 5 The product prints slowly
Page 102 and 103: Chapter 5 To clean the printhead fr
Page 104 and 105: Chapter 5 Media is not coming out c
Page 106 and 107: Chapter 5 ◦ Compare the IP addres
Page 108 and 109: Chapter 5 To check a wireless conne
Page 110 and 111: Chapter 5 communication. Temporaril
Page 112 and 113: Chapter 5 Troubleshoot installation
Page 114 and 115: Chapter 5 Solve network problems Ge
Page 116 and 117: Chapter 5 3. Open the top cover. If
Page 118 and 119: Chapter 5 3. Remove all of the ink
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Chapter 5 b. Use a fresh, lightly d
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Chapter 5 9. Carefully lower the la
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Chapter 5 Cartridge Problem Choose
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Chapter 5 Printer Paused 3. On the
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6 Control-panel lights reference Th
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Chapter 6 (continued) Light descrip
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Appendix A Ink cartridges Ordering
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Appendix B Obtain HP telephone supp
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Appendix B Telephone support number
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Appendix B For instructions on how
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Appendix B Ink cartridge warranty i
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C Device specifications For media a
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Appendix C Network protocol specifi
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D Regulatory information This secti
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Appendix D LED indicator statement
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Appendix D Regulatory model number
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Appendix D Environmental product st
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Appendix D qualification status for
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Appendix D NO EVENT SHALL THE OpenS
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Index A accessibility mobility 10 s
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ordering 132 printing on custom-siz
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HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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