HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
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Chapter 5<br />
Solve network problems<br />
General network troubleshooting<br />
• If you are unable to install the device software, verify that:<br />
◦ All cable connections to the computer and the device are secure.<br />
◦ The network is operational and the network hub is turned on.<br />
◦ All applications, including virus protection programs, spyware protection<br />
programs, and firewalls, are closed or disabled for computers running Windows.<br />
◦ Make sure the device is installed on the same subnet as the computers that will<br />
be using the device.<br />
◦ If the installation program cannot discover the device, print the network<br />
configuration page and enter the IP address manually in the installation program.<br />
For more information, see Understand the network configuration or wireless<br />
status report.<br />
• If you are using a computer running Windows, make sure that the network ports<br />
created in the device driver match the device IP address:<br />
◦ Print the device’s network configuration page.<br />
◦ Click Start, point to Settings, and then click <strong>Printer</strong>s or <strong>Printer</strong>s and Faxes.<br />
- Or -<br />
Click Start, click Control Panel, and then double-click <strong>Printer</strong>s.<br />
◦ Right-click the device icon, click Properties, and then click the Ports tab.<br />
◦ Select the TCP/IP port for the device, and then click Configure Port.<br />
◦ Compare the IP address listed in the dialog box and make sure it matches the IP<br />
address listed on the network configuration page. If the IP addresses are different,<br />
change the IP address in the dialog box to match the address on the network<br />
configuration page.<br />
◦ Click OK twice to save the settings and close the dialog boxes.<br />
Problems connecting to a wired network<br />
• If the Network or Wireless light on the control panel does not turn on, make sure that<br />
all of the “General network troubleshooting” conditions are met.<br />
• Though it is not recommended that you assign the device with a static IP address,<br />
you might resolve some installation problems (such as a conflict with a personal<br />
firewall) by doing so.<br />
To reset the device's network settings<br />
1. Press and hold (Network button) (on some models, press the Wireless<br />
button), press (Resume button) three times, and release (Network button).<br />
The Power light blinks for a few seconds. Wait until the Power light is on.<br />
2. Press (Network button) (on some models, press the Wireless button), to print<br />
the network configuration page and verify that the network settings have been reset.<br />
By default, the network name (SSID) is "hpsetup" and the communication mode is<br />
"ad hoc."<br />
110 Maintain and troubleshoot