HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
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Chapter 5<br />
Solution 7: Clear the paper jam<br />
Solution: Clear the paper jam and remove any torn paper that remains in the<br />
product.<br />
For more information, see:<br />
Clear jams<br />
Cause: The product had a paper jam.<br />
If this did not solve the issue, try the next solution.<br />
Solution 8: Make sure the print carriage can move freely<br />
Solution: Unplug the power cable if it is not already unplugged. Check to see if the<br />
print carriage will move freely from one side of the printer to the other. Do not try to<br />
force it to move if it is hung up on something.<br />
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,<br />
forcing it to move will damage the printer.<br />
Cause: The print carriage had stalled.<br />
If this did not solve the issue, try the next solution.<br />
Solution 9: Check the connection from the product to your computer<br />
Solution: Check the connection from the product to your computer. Verify that the<br />
USB cable is securely plugged into the USB port on the back of the product. Make<br />
sure the other end of the USB cable is plugged into a USB port on your computer.<br />
After the cable is connected properly, turn off the product and then on again. If the<br />
product is connected to the computer through a wired, wireless, make sure that the<br />
respective connections are active and the prodict is turned on.<br />
If the connections are secure, and nothing has printed several minutes after you sent<br />
a print job to the product, check the status of the product. In the <strong>HP</strong> Solution Center<br />
Software, click Settings, and then click Status.<br />
Cause: The computer was not communicating with the product.<br />
If this did not solve the issue, try the next solution.<br />
Solution 10: Restart the product<br />
Solution: Turn off the product, and then unplug the power cord. Plug the power<br />
cord back in, and then press the Power button to turn on the product.<br />
Cause: The product experienced an error.<br />
72 Maintain and troubleshoot