HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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Appendix B Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. If you are using Windows or Mac OS X, these operating systems are not supported by HPLIP. Please go to the HP web site for additional support and assistance. This section contains the following topics: • Before you call • Support process • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support Before you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Software programs from other companies might be included with the HP device. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP. 1. Print the printer status page of the device. For more information, see Understand the printer status page. If the device does not print, get the following information ready: • Device model • Model number and serial number (check the back of the device) 2. Check the operating system that you are using, such as Windows XP. 3. If the device is connected to the network, check the network operating system. 4. Note how the device is connected to your system, such as through USB or network connection. 5. Obtain the version number of the printer software. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application, note the application and version number. Support process If you have a problem, follow these steps 1. Check the documentation that came with the device. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP device 134 Support and warranty
• Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect at time of this material publication. For the most current HP list of telephone support numbers and call-cost information, see www.hp.com/support. This section contains the following topics: • Phone support period • Telephone support numbers • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Obtain HP telephone support 135
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User Guide OFFICEJET 6000 E609
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Copyright information © 2009 Copyr
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4 Configure and manage Manage the d
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4 Solve wireless problems..........
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Obtain HP telephone support........
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1 Get started This guide provides d
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Chapter 1 Accessibility The device
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Chapter 1 Back view 1 Rear universa
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2 Install the accessories This sect
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3 Use the device This section conta
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Chapter 3 Recommended papers for ph
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Chapter 3 Understand supported size
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Chapter 3 (continued) Media size In
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Chapter 3 Load media This section p
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Chapter 3 To change default setting
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Chapter 3 4. Select the media size
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Chapter 3 Print a Web page (Windows
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Chapter 4 Monitor the device Use th
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Chapter 4 Embedded Web server When
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Chapter 4 This section contains the
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Chapter 4 Open the HP Printer Utili
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Chapter 4 1. Printer Information: S
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Chapter 4 3. 802.11 Wireless (some
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Chapter 4 Network connection If the
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Chapter 4 To share the device on a
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Chapter 4 ◦ Be on the same subnet
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Chapter 4 (and you know the HP devi
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Chapter 4 • Change the password p
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Chapter 4 To uninstall from a Macin
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Chapter 5 • Turn off the HP Print
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Chapter 5 5. Twist the orange cap t
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Chapter 5 Print and evaluate a prin
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Chapter 5 Item Cartridge color 3 Ma
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Chapter 5 If the color of any of th
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Chapter 5 • Power cord and other
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Chapter 5 Check the margin settings
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Chapter 5 Borderless printing produ
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Chapter 5 Solution 7: Clear the pap
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Chapter 5 Solution 2: Load paper in
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Chapter 5 If this did not solve the
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Chapter 5 Solution 2: Check the lay
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Chapter 5 Solution 5: Load paper in
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Chapter 5 For more information, see
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Page 90 and 91: Chapter 5 NOTE: For this issue, the
Page 92 and 93: Chapter 5 If this did not solve the
Page 94 and 95: Chapter 5 Solution 5: Contact HP su
Page 96 and 97: Chapter 5 Solution 1: Make sure the
Page 98 and 99: Chapter 5 Poor black text Solution
Page 100 and 101: Chapter 5 The product prints slowly
Page 102 and 103: Chapter 5 To clean the printhead fr
Page 104 and 105: Chapter 5 Media is not coming out c
Page 106 and 107: Chapter 5 ◦ Compare the IP addres
Page 108 and 109: Chapter 5 To check a wireless conne
Page 110 and 111: Chapter 5 communication. Temporaril
Page 112 and 113: Chapter 5 Troubleshoot installation
Page 114 and 115: Chapter 5 Solve network problems Ge
Page 116 and 117: Chapter 5 3. Open the top cover. If
Page 118 and 119: Chapter 5 3. Remove all of the ink
Page 120 and 121: Chapter 5 b. Use a fresh, lightly d
Page 122 and 123: Chapter 5 9. Carefully lower the la
Page 124 and 125: Chapter 5 Cartridge Problem Choose
Page 126 and 127: Chapter 5 Printer Paused 3. On the
Page 128 and 129: 6 Control-panel lights reference Th
Page 130 and 131: Chapter 6 (continued) Light descrip
Page 136 and 137: Appendix A Ink cartridges Ordering
Page 140 and 141: Appendix B Telephone support number
Page 142 and 143: Appendix B For instructions on how
Page 144 and 145: Appendix B Ink cartridge warranty i
Page 146 and 147: C Device specifications For media a
Page 148 and 149: Appendix C Network protocol specifi
Page 150 and 151: D Regulatory information This secti
Page 152 and 153: Appendix D LED indicator statement
Page 154 and 155: Appendix D Regulatory model number
Page 156 and 157: Appendix D Environmental product st
Page 158 and 159: Appendix D qualification status for
Page 160 and 161: Appendix D NO EVENT SHALL THE OpenS
Page 162 and 163: Index A accessibility mobility 10 s
Page 164 and 165: ordering 132 printing on custom-siz
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HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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