HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
HP Officejet 6000 (E609) Printer Series User Guide - IT Info
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Chapter 5<br />
Solution 1: Make sure you are using genuine <strong>HP</strong> ink cartridges<br />
Solution: Check to see if your ink cartridges are genuine <strong>HP</strong> ink cartridges.<br />
<strong>HP</strong> recommends that you use genuine <strong>HP</strong> ink cartridges. Genuine <strong>HP</strong> ink cartridges<br />
are designed and tested with <strong>HP</strong> printers to help you easily produce great results,<br />
time after time.<br />
NOTE: <strong>HP</strong> cannot guarantee the quality or reliability of non-<strong>HP</strong> supplies. Product<br />
service or repairs required as a result of using a non-<strong>HP</strong> supply will not be covered<br />
under warranty.<br />
If you believe you purchased genuine <strong>HP</strong> ink cartridges, go to:<br />
www.hp.com/go/anticounterfeit<br />
Cause: Non-<strong>HP</strong> ink cartridges were being used.<br />
If this did not solve the issue, try the next solution.<br />
Solution 2: Check the ink levels<br />
Solution: Check the estimated ink levels in the ink cartridges.<br />
NOTE: Ink level alerts and indicators provide estimates for planning purposes<br />
only. When you receive a low-ink alerts, consider having a replacement cartridge<br />
available to avoid possible printing delays. You do not need to replace the ink<br />
cartridges until print quality becomes unacceptable.<br />
For more information, see:<br />
Check the estimated ink levels<br />
Cause: The ink cartridges might have insufficient ink.<br />
If this did not solve the issue, try the next solution.<br />
Solution 3: Check the print settings<br />
Solution: Check the print settings.<br />
• Check the paper type setting to make sure it matches the type of paper loaded in<br />
the input tray.<br />
• Check the print quality setting and make sure it is not set too low.<br />
Print the image with a high print quality setting, such as Best or Maximum dpi.<br />
Cause: The paper type or print quality settings were set incorrectly.<br />
If this did not solve the issue, try the next solution.<br />
Solution 4: Check the paper type<br />
Solution: <strong>HP</strong> recommends that you use <strong>HP</strong> papers or any other paper type that is<br />
appropriate for the product.<br />
84 Maintain and troubleshoot