HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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Chapter 5 For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alerts, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the product. You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required. For more information, see: Select print media Cause: The print settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 6: Align the printhead Solution: Align the printhead. 82 Maintain and troubleshoot
Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on the ink cartridges. Make sure they were completely removed. • Make sure all ink cartridges are properly installed. • Make sure you turn off the device properly, by using the Power button. This allows the device to properly protect the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Print quality troubleshooting 83
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User Guide OFFICEJET 6000 E609
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Copyright information © 2009 Copyr
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4 Configure and manage Manage the d
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4 Solve wireless problems..........
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Obtain HP telephone support........
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1 Get started This guide provides d
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Chapter 1 Accessibility The device
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Chapter 1 Back view 1 Rear universa
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2 Install the accessories This sect
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3 Use the device This section conta
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Chapter 3 Recommended papers for ph
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Chapter 3 Understand supported size
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Chapter 3 (continued) Media size In
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Chapter 3 Load media This section p
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Chapter 3 To change default setting
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Chapter 3 4. Select the media size
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Chapter 3 Print a Web page (Windows
Page 36 and 37: Chapter 4 Monitor the device Use th
Page 38 and 39: Chapter 4 Embedded Web server When
Page 40 and 41: Chapter 4 This section contains the
Page 42 and 43: Chapter 4 Open the HP Printer Utili
Page 44 and 45: Chapter 4 1. Printer Information: S
Page 46 and 47: Chapter 4 3. 802.11 Wireless (some
Page 48 and 49: Chapter 4 Network connection If the
Page 50 and 51: Chapter 4 To share the device on a
Page 52 and 53: Chapter 4 ◦ Be on the same subnet
Page 54 and 55: Chapter 4 (and you know the HP devi
Page 56 and 57: Chapter 4 • Change the password p
Page 58 and 59: Chapter 4 To uninstall from a Macin
Page 60 and 61: Chapter 5 • Turn off the HP Print
Page 62 and 63: Chapter 5 5. Twist the orange cap t
Page 64 and 65: Chapter 5 Print and evaluate a prin
Page 66 and 67: Chapter 5 Item Cartridge color 3 Ma
Page 68 and 69: Chapter 5 If the color of any of th
Page 70 and 71: Chapter 5 • Power cord and other
Page 72 and 73: Chapter 5 Check the margin settings
Page 74 and 75: Chapter 5 Borderless printing produ
Page 76 and 77: Chapter 5 Solution 7: Clear the pap
Page 78 and 79: Chapter 5 Solution 2: Load paper in
Page 80 and 81: Chapter 5 If this did not solve the
Page 82 and 83: Chapter 5 Solution 2: Check the lay
Page 84 and 85: Chapter 5 Solution 5: Load paper in
Page 88 and 89: Chapter 5 Solution 1: Make sure you
Page 90 and 91: Chapter 5 NOTE: For this issue, the
Page 92 and 93: Chapter 5 If this did not solve the
Page 94 and 95: Chapter 5 Solution 5: Contact HP su
Page 96 and 97: Chapter 5 Solution 1: Make sure the
Page 98 and 99: Chapter 5 Poor black text Solution
Page 100 and 101: Chapter 5 The product prints slowly
Page 102 and 103: Chapter 5 To clean the printhead fr
Page 104 and 105: Chapter 5 Media is not coming out c
Page 106 and 107: Chapter 5 ◦ Compare the IP addres
Page 108 and 109: Chapter 5 To check a wireless conne
Page 110 and 111: Chapter 5 communication. Temporaril
Page 112 and 113: Chapter 5 Troubleshoot installation
Page 114 and 115: Chapter 5 Solve network problems Ge
Page 116 and 117: Chapter 5 3. Open the top cover. If
Page 118 and 119: Chapter 5 3. Remove all of the ink
Page 120 and 121: Chapter 5 b. Use a fresh, lightly d
Page 122 and 123: Chapter 5 9. Carefully lower the la
Page 124 and 125: Chapter 5 Cartridge Problem Choose
Page 126 and 127: Chapter 5 Printer Paused 3. On the
Page 128 and 129: 6 Control-panel lights reference Th
Page 130 and 131: Chapter 6 (continued) Light descrip
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Appendix A Ink cartridges Ordering
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Appendix B Obtain HP telephone supp
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Appendix B Telephone support number
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Appendix B For instructions on how
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Appendix B Ink cartridge warranty i
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C Device specifications For media a
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Appendix C Network protocol specifi
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D Regulatory information This secti
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Appendix D LED indicator statement
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Appendix D Regulatory model number
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Appendix D Environmental product st
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Appendix D qualification status for
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Appendix D NO EVENT SHALL THE OpenS
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Index A accessibility mobility 10 s
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ordering 132 printing on custom-siz
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