HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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Chapter 5 communication. Temporarily turn off any firewall security software running on your computer and then try to access the EWS again. If you can access the EWS, try using the HP device (for printing). If you are able to access the EWS and use your HP device with the firewall turned off, you will need to reconfigure your firewall settings to allow the computer and HP device to communicate with each other over the network. If you are able to access the EWS but are still unable to use the HP device even with the firewall turned off, try enabling the firewall software to recognize the HP device. Make sure the HP device is online and ready If you have the HP software installed, you can check the HP device’s status from your computer to see if the device is paused or offline, preventing you from using it. To check the HP device’s status, complete the following steps: Windows 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details. 3. Do one of the following, depending on the printer status: a. If the HP device is Offline, right-click the device and click Use Printer Online. b. If the HP device is Paused, right-click the device and click Resume Printing. 4. Try using the HP device over the network. Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the HP device, and the click Print Queue. 3. If Jobs Stopped appears in the window that appears, click Start Jobs. If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help. Your wireless router is using a hidden SSID If your wireless router or Apple AirPort Base Station is using a hidden SSID, your HP device will not automatically detect the network. Make sure the wireless version of the HP device is set as the default printer driver (Windows only) If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or 106 Maintain and troubleshoot
connecting to the HP device, make sure the correct version of the printer driver is set as the default. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly: a. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. b. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. 3. Right-click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer. NOTE: If there is more than one icon in the folder for the HP device, right-click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer. Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Delete any print jobs currently in the print queue. 2. On the desktop, right-click My Computer or Computer, and then click Manage. 3. Double-click Services and Applications, and then click Services. 4. Scroll down the list of services, right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the HP device over the network again. If you are able to use the HP device over the network, your network setup was successful. If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering. If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help. Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network. If the WAP filters MAC addresses, then the device’s MAC address must be added to the WAP’s list of accepted MAC addresses. • Print the network configuration page. For more information, see Understand the network configuration or wireless status report. • Open the WAP’s configuration utility, and add the device’s hardware address to the list of accepted MAC addresses. Solve wireless problems 107
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User Guide OFFICEJET 6000 E609
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Copyright information © 2009 Copyr
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4 Configure and manage Manage the d
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4 Solve wireless problems..........
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Obtain HP telephone support........
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1 Get started This guide provides d
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Chapter 1 Accessibility The device
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Chapter 1 Back view 1 Rear universa
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2 Install the accessories This sect
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3 Use the device This section conta
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Chapter 3 Recommended papers for ph
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Chapter 3 Understand supported size
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Chapter 3 (continued) Media size In
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Chapter 3 Load media This section p
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Chapter 3 To change default setting
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Chapter 3 4. Select the media size
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Chapter 3 Print a Web page (Windows
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Chapter 4 Monitor the device Use th
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Chapter 4 Embedded Web server When
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Chapter 4 This section contains the
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Chapter 4 Open the HP Printer Utili
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Chapter 4 1. Printer Information: S
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Chapter 4 3. 802.11 Wireless (some
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Chapter 4 Network connection If the
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Chapter 4 To share the device on a
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Chapter 4 ◦ Be on the same subnet
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Chapter 4 (and you know the HP devi
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Chapter 4 • Change the password p
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Chapter 4 To uninstall from a Macin
Page 60 and 61: Chapter 5 • Turn off the HP Print
Page 62 and 63: Chapter 5 5. Twist the orange cap t
Page 64 and 65: Chapter 5 Print and evaluate a prin
Page 66 and 67: Chapter 5 Item Cartridge color 3 Ma
Page 68 and 69: Chapter 5 If the color of any of th
Page 70 and 71: Chapter 5 • Power cord and other
Page 72 and 73: Chapter 5 Check the margin settings
Page 74 and 75: Chapter 5 Borderless printing produ
Page 76 and 77: Chapter 5 Solution 7: Clear the pap
Page 78 and 79: Chapter 5 Solution 2: Load paper in
Page 80 and 81: Chapter 5 If this did not solve the
Page 82 and 83: Chapter 5 Solution 2: Check the lay
Page 84 and 85: Chapter 5 Solution 5: Load paper in
Page 86 and 87: Chapter 5 For more information, see
Page 88 and 89: Chapter 5 Solution 1: Make sure you
Page 90 and 91: Chapter 5 NOTE: For this issue, the
Page 92 and 93: Chapter 5 If this did not solve the
Page 94 and 95: Chapter 5 Solution 5: Contact HP su
Page 96 and 97: Chapter 5 Solution 1: Make sure the
Page 98 and 99: Chapter 5 Poor black text Solution
Page 100 and 101: Chapter 5 The product prints slowly
Page 102 and 103: Chapter 5 To clean the printhead fr
Page 104 and 105: Chapter 5 Media is not coming out c
Page 106 and 107: Chapter 5 ◦ Compare the IP addres
Page 108 and 109: Chapter 5 To check a wireless conne
Page 112 and 113: Chapter 5 Troubleshoot installation
Page 114 and 115: Chapter 5 Solve network problems Ge
Page 116 and 117: Chapter 5 3. Open the top cover. If
Page 118 and 119: Chapter 5 3. Remove all of the ink
Page 120 and 121: Chapter 5 b. Use a fresh, lightly d
Page 122 and 123: Chapter 5 9. Carefully lower the la
Page 124 and 125: Chapter 5 Cartridge Problem Choose
Page 126 and 127: Chapter 5 Printer Paused 3. On the
Page 128 and 129: 6 Control-panel lights reference Th
Page 130 and 131: Chapter 6 (continued) Light descrip
Page 136 and 137: Appendix A Ink cartridges Ordering
Page 138 and 139: Appendix B Obtain HP telephone supp
Page 140 and 141: Appendix B Telephone support number
Page 142 and 143: Appendix B For instructions on how
Page 144 and 145: Appendix B Ink cartridge warranty i
Page 146 and 147: C Device specifications For media a
Page 148 and 149: Appendix C Network protocol specifi
Page 150 and 151: D Regulatory information This secti
Page 152 and 153: Appendix D LED indicator statement
Page 154 and 155: Appendix D Regulatory model number
Page 156 and 157: Appendix D Environmental product st
Page 158 and 159: Appendix D qualification status for
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Appendix D NO EVENT SHALL THE OpenS
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Index A accessibility mobility 10 s
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ordering 132 printing on custom-siz
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HP Officejet 6000 (E609) Printer Series User Guide - IT Info

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